IT Support Specialist

**Who we are**: Amilia is more than just a tech company - we’re a close-knit family made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project.

**What we do**:We provide online registration and digital management software solutions to recreation organizations, such as cheer gyms, gymnastics clubs, dance studios, and many more.

**How we do what we do**: We provide all our team members with the tools and flexibility they need to succeed every day. We also put an emphasis on collaboration and encourage everyone to bring new ideas to the table, even if it’s outside of your department.

**Why we do what we do**: We’re not just here to sell software - we want to revolutionize the way recreation organizations leverage technology. Every Amilian is incredibly invested in our mission to disrupt the status quo and help our clients achieve great things.

**What to expect**:
As an IT Support Specialist, you will be responsible for the effective management of information technology used by all company employees. You will configure the workstations, perform first and second line support and follow up on requests from employees. You will also have to proceed with the installation of hardware components and software on the workstations and ensure the proper functioning of the computer equipment.

**You’ll be responsible for**:

- Participate in sorting and prioritizing support requests;
- Perform level 1 and 2 support for all enterprise systems (e.g., Office 365, Aircall, etc.);
- Solve problems related to operating systems and software installed on workstations;
- Provide support to employees in the use of the computer tools made available to them;
- Create and keep technical documentation up to date (e.g., in connection with computer tools);
- Resolve anomalies or breakdowns in the operation of office equipment (e.g., audio-visual equipment) and provide solutions to ensure optimal operation and use;
- Responsible for keeping inventory of Office equipment to the best of your ability.
- Collaborate with system administrators in the management of the network and computer equipment;
- Participate in IT projects.
- Take charge of the employees’ onboarding and offboarding processes.

**What we want from you**:

- College diploma (DEC) in information technology or equivalent;
- 1 to 2 years of experience in a similar role;
- In-depth knowledge of the operation of Microsoft Windows workstations and the Microsoft Office suite;
- Basic knowledge of Active Directory;
- Basic knowledge of networking (network switch, firewall);
- Knowledge of Powershell is considered an asset;
- Excellent diagnostic and problem-solving skills;
- Sense of organization and priority management;
- Team spirit;
- Quick leaner.
- Initiative and autonomy;
- Attention to detail and rigor;
- Good written and verbal communication;
- Bilingual, both spoken and written (French and English).

**What you’ll get from us**:

- Competitive salary & insurance package;
- Group RRSP employer contribution up to 5%;
- Wellness credit (750$ per year);
- Flexible hybrid work model (home-office) and possibility to work from anywhere in Québec;
- ** Add vacation days, remove work from abroad et mini-fridays, can be a student, can be half days. Tuesdays are the most important days. Basic knowledge of IT and very motivated. Able to débrouillé. Must be bilingual, not perfect is okay.**:

- Dedicated Learning and Development Specialist committed to your personal and professional development;
- Weekly Amilia fitness classes (Yoga and Bootcamp);
- A strong work-life balance with paid vacation, personal days, and year-round mini-Fridays;
- Monthly commuter discount of 25%;
- Team bonding and social activities once a quarter;
- Up to 15 hours of group volunteering paid per year;
- Skill development opportunities through Lunch & Learn talks;
- In-office snacks, including fresh fruit baskets, coffee, and free drinks.