Bilingual Client Success Representative

3 days ago


Burnaby, Canada Uplifter Inc. Full time

Bilingual Client Success Representative (English/French)

Location: Vancouver (Hybrid)
Company: Uplifter Inc.

Join a team that’s redefining how sports organizations operate across North America.
Uplifter Inc. is a fast-growing SaaS company powering the operations of over 1,000 clubs and 200 federations. Our platform simplifies registrations, memberships, payments, and compliance—helping grassroots and elite sports organizations thrive.

We’re looking for a Bilingual Client Success Representative (English/French) who’s passionate about people, technology, and solving problems. In this key client-facing role, you'll deliver exceptional support and build meaningful relationships that drive our clients’ success on the platform.

What You’ll Do
Client Support (English & French):

- Troubleshoot and resolve tickets accurately in both languages
- Flag complex issues and collaborate with internal teams to resolve them quickly

Client Success & Retention:

- Guide new clients through onboarding to ensure confidence and smooth adoption
- Conduct proactive check-ins to drive engagement and uncover growth opportunities
- Listen for feedback and help turn challenges into solutions that build loyalty

Documentation & Product Feedback:

- Keep clean records of all client interactions and ticket resolutions
- Contribute to the help center by updating guides, FAQs, and internal playbooks
- Share client insights with product, sales, and dev teams to improve the platform

What We’re Looking For
- Bilingual fluency (English and French), written and spoken
- 1-3 years experience in a client-facing role (support, success, or onboarding)
- Familiarity with support tools and CRMs (e.g., Zendesk, HubSpot, Intercom)
- Strong communication, empathy, and problem-solving skills
- Detail-oriented and adaptable in a fast-paced SaaS environment
- A team player who thrives working independently and collaboratively

Why Join Uplifter
- Mission-driven impact: Help grassroots and national sports organizations grow and succeed
- Growing company, growing you: We're scaling fast and investing in great people
- Collaborative, remote-first culture: Supportive teammates and flexible work
- Modern tech stack: Work with industry-leading tools and contribute ideas that get implemented

If you're ready to combine purpose, people, and product into one meaningful role—we’d love to hear from you.



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