Client Service Representative
2 weeks ago
**Do you take pride in helping others and providing excellent client service? Does problem solving excite you?**
BC Family Maintenance Agency (BCFMA) is a BC Crown agency which provides a free service available to families in British Columbia who are eligible to receive or pay family support. The Agency offers support that strengthens families so that they may achieve their full potential and secure the best possible future for their children. By putting people first, we ensure recipients receive the support payments to which they are entitled, contributing to financial stability and security for B.C. families.
We are thrilled you have decided to explore a career with the BC Family Maintenance Agency (BCFMA). The BCFMA is responsible for supporting BC families by providing a free service to track and collect child and spousal support. We are passionate about what we do and the clients we serve and are proud of delivering exceptional service in a client-focused way.
It’s an exciting time to join the BCFMA and we’re looking for creative and passionate people to join our team. Not only would you be joining an engaged organization but you’d also get to enjoy flexible work arrangements, extended benefits and let’s not forget our awesome pension plan as just a few of the benefits BCFMA employees are eligible for. Most importantly, you would be making a difference in the lives of families in BC
**What can I expect as an Client Service Representative?**
In our world, no day is ever the same, but you can expect a typical day to include some combination of the following:
- As the first point of contact, the Client Service Representative responds accurately to a wide range of enquiries while meeting our client service standards, in a fast-paced high volume environment
- Listening effectively to clients, while asking probing questions to gain a better understanding of our client’s needs.
- May interact with other organizations outside of BCFMA, while ensuring client related information remains confidential.
**What education and experience will you need to be successful?**
- A high school diploma is required; post-secondary education would be considered an asset.
- Strong MS Office skills and proficient keyboarding and data entry skills.
- Ability to adapt to changing circumstances, utilizing effective conflict resolution skills and building rapport with others.
The starting salary for this position is $44,411 per year. This is a unionized position and is covered by the BCGEU/BCFMA collective agreement. An eligibility list may be established to fill future temporary and permanent vacancies.
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