Bilingual Customer Service Representative

**Title**:Bilingual Customer Service Representative

**Reports To**:Bilingual Customer Service Supervisor

**Summary**

The Bilingual Customer Service Representative (CSR) is required to provide a high level of customer service to clients at all times while striving to achieve business targets through superior telephone and written communication skills. The CSR will also be responsible for handling general inquiries and referring escalated calls to the appropriate Representative/Department. They are also responsible for the resolution of client inquiries and concerns. Integrity, vision, professionalism, and passion are key components of this position and other duties may be assigned as necessary.

**Job Duties**
- Refer escalated customer calls to the appropriate personnel/department.
- Investigate and troubleshoot customer service issues via telephone.
- Assist customers with standard account-related requests.
- Provide information about Company products and services, charges and service conditions, and service availability.
- Update internal systems and databases with accurate messages regarding transactions.
- Conduct call-backs to ensure customer satisfaction, as necessary.
- Other duties may be assigned as required.

**Requirements**:

- Secondary School Diploma required.
- 2-5 years' experience in Customer Service preferred.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally always.
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
- Exceptional conflict resolution, negotiation, and objection handling skills.

**Work Conditions**
- Manual dexterity is required to operate telephone, computer, and peripherals.
- Fluency in English and French is required.
- Interacts with employees, management, and the public at large.
- Repetitive work.
- Irregular hours.
- Overtime may be required.
- This job description is a summary of the typical functions of the job, and not an exhaustive list. Responsibilities, tasks and duties of the jobholder might differ from those outlined in the job description, and that other duties, as assigned, may be part of the job._

**What we offer**
- Opportunity to work with engaged and professional teams and colleagues;
- Exponential growth opportunity in a dynamic and fast-moving environment;
- Opportunities to be part of a fun technology-oriented organization;
- A long-term perspective within a stable but growing working environment;
- Attractive financial offer, according to your experience and performance (base salary, meal tickets etc.)
- Private medical insurance;
- Other bonuses available;
- Work from home opportunity;
- Different incentives: snacks and drinks at the office;
- A growing, dedicated team of high-performing people, passionate about technology;
- Team building, annual parties and other social events.

**Who we are**

With operations in Canada and US, Insurance Supermarket Group of Companies, including Specialty Life Insurance. is one of the largest and fastest growing independently owned Insurance Technology companies in North America. We offer comprehensive Life Insurance products that help many North American with their life insurance needs. Over 250,000 Canadians a year have relied on our advice, and we have provided more than 10 billion dollars in insurance coverage.

Our team of professionals has been proudly helping Canadian consumers with their life insurance needs for over 13 years. Our employees are professional, proactive, passionate, team players and persevere in the face of challenges.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our position will appeal to individuals who want to work for an exciting and growing organization and are mature and self-motivated - we look forward to meeting you
- Specialty Life is also committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process._
- #SBIL_