Manager, Marketing Operations

**Now Brewing** - manager, marketing operations **#tobeapartner**

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

This position contributes to Starbucks success by supporting process clarity, driving program and agency management as part of the team responsible for cross-functional marketing planning and execution of seasonal campaigns. Your understanding of the importance of clear communication, timeline interdependences and cross-functional partnership will allow you to bring business strategies over the finish line with excellence.

As a manager, marketing operations, you will:

- Serve as primary project management contact for multiple highly complex and visible seasonal marketing campaign work and lead cross functional team(s) to manage programs or projects through the entire process from inception to completion
- Manage and monitor project or program schedules, progress, and costs to ensure expected results are delivered on time and within budget, with the ability to anticipate & mitigate challenges and escalate risk when necessary to successfully gain alignment on best path forward
- Develop and manage strong client relationships across all assigned external businesses and internal teams to flawlessly execute campaign work and optimize processes to further meet/exceed Starbucks Canada standards. This includes, understanding the essential dynamics, strategies, and drivers of assigned client businesses to “connect the dots” and provide value-add counsel on overall marketing and communication strategy and execution
- Contribute to process optimizations to improve business planning, cross functional communication, work integration and teamwork between partners from cross-functional departments to achieve KPIs
- Lead relationships with creative agencies & internal partners to ensure successful briefs and guide work through the creative development, production, and delivery process, laddering up to overarching go-to-market timelines
- Partner with cross-functional team to track success metrics and program performance measures to evaluate program effectiveness and to integrate learnings into future initiatives

**Qualifications -**

We’d love to hear from people with:

- Project Management including all elements of scope, time, cost, risk, quality, integration, resources, and communications
- Planning & Orchestration: Strong project leadership in a cross functional environment with multiple stakeholders and driving results through a team
- Marketing - functional knowledge of marketing to help manage internal teams and creative agencies through entire creative process effectively
- Communication: Strong communication skills with the ability to effectively lead and communicate with stakeholders across functions, levels and borders
- Education: 4-year degree preferred, PMP considered but not required
- Industry Experience: 3- 5 years managing projects. Experience in retail / QSR is an asset, but not required
- Strong communication skills complimented by the desire to develop a cohesive team committed to working together and completing the project to the best of their ability
- Have a passion for adding organization and structure to project work, be comfortable managing multiple projects, facilitating working sessions and status meetings
- Ability to build collaborative cross functional relationships with internal and external business partners
- Strong business acumen to support problem-solving and analytical skills and confidently lead others through change and ambiguity
- Knowledge and ongoing curiosity of the marketing and project management industries to support optimizations/evolutions
- Ability to flex leadership style to effectively manage large cross-functional teams consisting of diverse people/skillsets
- Ability to positively contribute to the Starbucks culture by genuinely and consistently living our missions and values
- Enjoy working on an energetic, fun team and have a clear ability to drive the business forward as part of a highly collaborative team, while acting in accordance with Starbucks guiding principles

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. Starbucks is an equal opportunity employer of all qualified individuals.

Let us give you the opportunity to be part of something bigger than yourself - apply

today **#tobeapartner