Dispatcher/customer Service

**Job Title**:Dispatcher

**Reports To**: GM

**Date: July 11, 2025**

**Completed By**:
**Purpose of Job**:
Manage all incoming phone calls courteously help customers with information and dispatch delivery requests in a timely and orderly fashion to best meet the needs of dealers in the most efficient way.

**Job Components**:

- Manage all incoming phone calls in a professional manner and dispatch hot-shot delivery requests in the most timely and orderly fashion.
- Manage hot-shot driver routes in a manner that delivers the best and most efficient service possible.
- Greet and manage all customers by providing them with courteous service and specific information to satisfy their battery need(s).
- Manage and track National Account deliveries.
- “Quarterback” Driver team to ensure the most efficient use of their delivery time on route.
- Follow-up with largest customers weekly to ensure customer satisfaction and adequate battery inventory.

**Qualifications**:

- Basic computer skills and ability to utilize the internet.
- Good knowledge of the geographical area.
- Strong communication and customer service skills.
- Ability to multi-task.
- Previous telephone and dispatch skills.

**Scope Data**:
Strong interaction with Route Sales Managers, Hot-Shot drivers, GM and dealers.

**Work Environment**:

- Use hands to grasp or handle, talk and hear, stand and walk.
- Specific vision abilities include close vision, depth perception and ability to adjust focus.
- Lift and/or move 50+ lbs.
- Possible exposure to battery warehouse conditions such as exposure to moving equipment mechanical parts, fumes or airborne particles; toxic or caustic chemicals.

A Little bit about our company:
Yes we sell batteries but is that what we are really about....?

**Our Purpose**

To glorify God and enrich lives as we deliver the most trustworthy source of power to the world.

We fulfill our purpose by doing business based on Biblical principles - such as honesty, humility, service, and care - in a way that is welcoming and loving to all. As a company contributor, you are free to interact with the purpose in whatever way is most meaningful to you. Our values, however, are unchanging, and we ask that our team members try their best to live them as they serve our key stakeholders: team members, customers, distributors, suppliers and vendors, communities and shareholders. By creating a welcoming and caring environment, we hope to create a positive experience for our team members and everyone else whom Interstate touches, no matter their background or belief system.

**Our Values**

Our Purpose is why we exist. Our Values drive how we go about that existence and represent who we are.
- Love_

Treats others like you want to be treated.
- Servants Heart_

Lead with what people need.
- Excellence_

Do great things with the gifts you've been given.
- Courage_

Learn, improve and boldly drive change that matters.
- Fun_

Work hard, laugh often.
- Team_

Together, we're better.
- Integrity_

Be who you are and live up to your commitments.

Along with Interstate’s seven values, team members inspire and encourage each other by sharing an eighth value that’s as special and unique as every person’s fingerprint.

How It All Started
When John Searcy founded Interstate Batteries in 1952, his vision was for the company to help its team members, distributors and partners provide for their families and give back to their communities. Selling batteries was just a vehicle to accomplish a much broader goal. He wanted to make his company about something more than profits, to work in a way that would please God. John treated people as he would want to be treated and modeled this well to his whole team, including our Chairman Norm Miller. When Norm began to run the company in 1978, he held true to these ideals and within a number of years Norm included “to glorify God” in our mission statement. In 2013, we further defined our purpose and articulated a set of core values with input from all our key stakeholders. That is our corporate history and our local history in Woodbridge Ontario mirrors that purpose and those values. We have been at this since 1992 first in Brampton and now Woodbridge and have grown to have 2 retail stores in addition to our legacy wholesale battery distribution business.

In Case You’re wondering...
Do I have to be a Christian to work here?

No. Interstate hires and promotes team members based on their ability to fulfill their job duties in a way that aligns with our values - focusing on Love, Servant’s Heart, Excellence, Courage, Team, Fun and Integrity.

Will I fit in here? Our culture is welcoming and is respectful to team members with different perspectives, backgrounds, talents, and belief systems. If you’re ready to do great things with the gifts you’ve been given (as stated in our value of Excellence), and work hard and laugh often (as outlined in our value of Fun), then yes, you’ll fit right in.

How does it look on a daily ba