Dispatcher/call Taker

4 days ago

Woodbridge, Canada Fastfrate Full time

**Role**: **Dispatch Call Taker**

**Who we are**:
Fastfrate Group has been providing industry-leading transportation services for more than 50 years. From what started out as an LTL over the road and intermodal carrier, Fastfrate has grown into a diverse group comprised of multiple companies operating across Canada. This evolution allows us to offer customers a full suite of asset-based transportation including over-the-road, cross-border, intermodal LTL and TL, drayage and transload, warehousing, distribution, logistics services and final mile.

**Who we’re looking for**:
Fastfrate Group is looking for a friendly and confident Dispatch Call Taker for our Woodbridge office. You’ll bring excellent communication, customer service and interpersonal skills to meet deadlines and quality standards. This role requires good data entry, computer, and multi-tasking skills necessary to perform the role effectively.

**What will make you successful in this role**:

- Customer Focus
- Communication
- Energy
- Teamwork
- Quality Orientation
- Time Management
- Adaptability/ Flexibility
- Creative and Innovative Thinking
- Decision Making and Judgement
- Planning and Organizing
- Problem Solving

**What you’ll do**:

- Develops and maintains excellent customer relationships
- Schedules pick-up and delivery appointment times with customers
- Enters shipment status, appointment times etc into computer system
- Keeps up to date on shipment and delivery times to ensure appointment times can be maintained. Rebook appointments as required
- Provides regular delivery status updates to all parties
- Performs various clerical duties

**Must Haves**:

- Superior organization skills
- Effective and creative problem solver
- Possess a “Can Do” attitude
- Good keyboard skills and computer literate using Excel, Word, Outlook
- Excellent customers service skills
- Ability to work effectively under pressure to meet deadlines
- Able to work in a fast-paced environment
- Superior time management and multi-tasking ability
- Self-starter
- Pleasant phone manners
- Must be fully vaccinated

**What’s in it for you**:

- Supportive working environment
- Well established company backed by over 50 years of service

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