Emergency Dispatcher

Position Summary:
Throughout the shift dispatchers must monitor the highway via CCTV cameras, receive and make calls via the radio and phone regarding situations, incidents and inquiries on the highway, enter Road Work Permits, advise field patrollers of weather changes across the highway, log winter operations into reporting systems, review locate requests, gather reports for invoices, and assist with imminent situations if requested by emergency services.

Duties and Responsibilities:
- Log and record all communications into the Incident Management System (IMS), this includes both emergency and non-emergency incidents along the 407ETR highway.- Document all maintenance, construction, and tolling activities in the IMS system.- Document and send open/closure notices for activities dealing with all ramp or lane/road closures
Receive and make calls via the radio and phone in regard to situations, incidents’ and inquiries on the highway.- Monitor winter weather systems and document winter conditions and activities; Road Weather Information Systems, Environment Canada and USA weather forecasts via the internet
Prepare and summarize highway road condition reports, help dispatch winter maintenance equipment when required.- Daily review of prior shift’s incidents/activities.- Ensure planned and unplanned closure/open notifications are accurately entered in the IMS system, marked on/off site and are entered in WAZE when applicable.- Monitor CCTV Cameras; Monitor and maintain CCTV cameras for collisions, debris, weather, construction zones.- Create & manage incident folders - video footage/pictures.- Notify proper agencies for any irregularities on highway and dispatch patrollers.- Update customer information channels such as Waze and 407ETR App.- Review and respond to Locate Requests/Emergency Locates.- Monitor and respond to traffic signal issues/alerts from the Central Traffic Signal Control system.- Assist with collecting documentation for invoice or damage claim purposes - reports, footage, pictures.- Work 12-hour rotating shifts (days & nights) on weekdays, weekends and holidays.

Qualifications:
- Emergency Dispatch or Telecommunications course learned through Community College - min. 1 Year Program or equivalent experience.- Related post-secondary education or experience an asset.- Minimum 2 years’ experience dealing in a customer service environment.- Good computer skills utilizing Microsoft Word, Excel, Access, IMS, RWIS, Weather Radar, WAZE & Google Maps/Google Earth.- Hands on experience with 2-way radio dispatch equipment.- Experience working with CCTV cameras an asset.- Must possess strong communication and organization skills.- Ability to prioritize and work well under pressure.- Strong interpersonal, decision making and problem-solving skills.- Team player capable of working independently

About 407 ETR

Highway 407 ETR is an all-electronic open-access toll highway located in the Greater Toronto Area. The highway spans 108 kilometres from Burlington in the west to Pickering in the east.

On Highway 407 ETR, we offer peace of mind and a fast, safe, and reliable trip. That’s why millions of drivers rely on Highway 407 ETR to get around the GTA. Every driver we serve is one less vehicle on a congested alternate route, giving drivers more time for the things that matter most.

407 International Inc. is the sole shareholder of 407 ETR and is owned by:
- Cintra Global S.E. which is a wholly owned subsidiary of Ferrovial S.A. (48.29%);- Canada Pension Plan Investment Board (CPP Investments) and other institutional investors (44.20%); and- Public Sector Pension Investment Board (PSP Investments) (7.51%)

At 407 ETR, we are committed to fostering a diverse, equitable, and inclusive work environment. We value the unique perspectives and backgrounds of all individuals, and we firmly believe that our individual differences make us stronger as a whole.

Our commitment to inclusion extends beyond recruitment and encompasses an inclusive workplace culture through raising awareness, ongoing training, and encouraging feedback. We aim to create a safe and supportive environment where all employees can thrive.