Customer Account Administrator
1 week ago
REgroup, a division of The Municipal Group of Companies, is an Environmental Services company that services the HRM. For over 20 years, the REgroup has been providing integrated waste collection, management, and recycling services. We are widely recognized for being Friendly, Efficient, Reliable and On-time, and are proud to offer a full range of equipment to service the needs of our clients. We are currently looking for a **Customer Account Administrator** based out of **Lower Sackville, NS**. The position is a permanent role based on a 40-hour work week, Monday through Friday.
**Position Summary**
**Primary Duties and Responsibilities**:
- Handling of special billing requirements for customers, including uploading data into requested portals
- Creating and maintaining weight reports for customers on an as-need basis
- Alert sales team of any potential new business or expiring contracts
- Administration of customer accounts, system updates, pricing, and entries into the customer database as required
- Updating and maintaining company information on compliance portals
- Provide customer service by answering / assisting with customer inquiries
- Other duties as required
**Required Knowledge, Skills, Abilities, Education, and Experience**:
- Graduate of an office administration program or equivalent
- Experience with Microsoft Office products (specifically Microsoft Excel) and customer database systems
- Previous experience in a customer service role
- Effective problem-solving skills with high attention to detail
- Utilizes strong organizational and planning skills
- Strong oral and written communication skills
- Willingness to work in a team environment
A comprehensive pension and benefits package are offered with this position along with opportunities for advancement and training and development.
**Benefits**:
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: One location
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