Customer Support Specialist

1 hour ago

SaintLaurent, Canada ABB Full time

**Customer support specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
ABB Installation Products Division (formerly Thomas&Betts),is the number one manufacturer of electrification products in North America with a 125-year history of providing innovation and customer
- focused solutions for connecting and protecting electrical systems, as well as a unique differentiated medium voltage offering. Our products are used all around you, every day - orbiting the earth, working on Mars, on the fastest trains we ride, in the fastest cars of the world, crossing oceans, in factories producing your food, in the tallest buildings of the world, in the most modern hotels and in the walls of your home. With a portfolio of more than 200,000 products marketed under more than 38 premium brand names, our Division offerings are found wherever electricity is used. For our marketing, sales, and product management team, understanding the full potential of our technology and market trends is very rewarding. In addition, helping customers around the world improve efficiency, save resources, and reduce emissions gives our work deep meaning. You will be the first and most consistent contact person for the electrification distributors and business partners of the Electrification Canada division in Iberville, Québec. Reporting to the customer service manager and using your customer service skills and knowledge, you will help resolve various customer inquiries in support of the expanded sales team.

**Your responsibilities**:

- Respond effectively to customer requests with confidence and professionalism.
- Provide effective solutions to customers with order-related questions by coordinating with internal resources for example Sales, Operations, Supply Chain, After-sales Service, to resolve the issue.
- Monitor the status of orders, the resolution of requests, and support for any necessary escalation.
- Ensure a positive customer experience, providing regular updates and clarifications.
- Follow the overall process and trends in inquiries and identify areas for improvement.
- Live in accordance with ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues, and the business.

**Your background**:

- A post-secondary diploma.
- At least 3 years of experience in customer service, as a customer service representative.
- Good knowledge of the job, ideally in the electrical industry or in a manufacturing environment, is an asset.
- Fluently bilingual (written and spoken).
- Reactive and proactive behaviour. Proven accountability and ownership of customer issues, organized and able to operate under pressure in a high-volume team environment.
- Knowledge of customer service principles and practices.
- A collaborative, solutions-oriented approach and strong communication skills.

**Benefits**:

- Retirement plan
- Wellbeing program
- Accident insurance
- Healthcare plan

**More about us**:

  • Vmi Customer Support Specialist

    2 weeks ago

    Saint-Laurent, Canada ABB Full time

    **VMI Customer Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...

  • Sales Support Specialist

    2 weeks ago

    Saint-Laurent, Canada Fiberlinks Textiles Full time

    **Sales Support Specialist** Fiberlinks Textiles Inc. is looking for an organized, efficient sales support specialist to be responsible for administrative duties and assisting the sales department in increasing sales and supporting the sales team. Responsibilities include tracking sales leads, coordinating quotes with sales team, providing customer service,...

  • Customs Brokerage: Entry

    3 weeks ago

    Saint-Laurent, Canada Livingston International Full time

    A leading customs brokerage firm is seeking a Customs Specialist to support client services and ensure compliance with customs regulations in Saint-Laurent-de-l'Île-d'Orléans. The ideal candidate will have strong organizational and communication skills, a minimum of 3 years of relevant experience, and is working towards the Certified Customs Specialists...

  • Customs Compliance Specialist

    2 days ago

    Saint-Laurent, Canada Quincaillerie Richelieu Ltee Full time

    We are looking to fill a permanent position of **Customs Compliance Specialist** in our Ville Saint-Laurent office. Reporting to the Logistics Director, your role will be, among other things, to execute all the needs required to ensure the compliance of customs activities in Canada and the United States. You will act as a resource person for customs...

  • Pelesys Systems Support Specialist

    1 week ago

    Saint-Laurent, Canada CAE Full time

    **Role and Responsibilities** CAE Pelesys is looking for Product Support Specialist's to work with our Customer Support Team **The role we are offering you**: In this role the person is responsible for supporting and maintaining complex systems that support business operations. They work closely with project managers, software developers, hardware engineers,...

  • Customer Care Specialist

    1 week ago

    Saint-Laurent, Canada OEC Group (Canada) Full time

    CUSTOMER CARE SPECIALIST **Main Responsibilities** Working under the direction of the Warehouse manager, the « **Customer Care Specialist** » has the following main responsibilities: - Provide assistance to improve products and services - Answering customer inquiries relating to service issues such as: - Inbound orders and outbound orders - Problems or...

  • Technology Support Specialist

    6 days ago

    Saint-Laurent, Canada ProEV - a division of ECI Full time

    **Job Title**:Technology Support Specialist (IT) **Reporting to**: Director of Technology **Role Definition**: Working in conjunction with all departments, the Technology Support Specialist will provide technical assistance, installations, and maintenance when required, as well as provide support to staff on special projects through training and...

  • IT and Field Service Support Associate Specialist

    1 week ago

    Saint-Laurent, Canada Canon Canada Full time

    Canon has been at the forefront of digital imaging solutions for more than 80 years. We’ve established a diverse culture that’s made us a respected and successful industry leader. Canon’s corporate philosophy is Kyosei: all people, regardless of race, religion, or culture, harmoniously living and working together into the future. We have been...

  • Ev Service Support Specialist

    2 weeks ago

    Saint-Laurent, Canada ABB Full time

    **EV Service Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...

  • Customer Care Specialist

    2 weeks ago

    Saint-Laurent, Canada Crownring Full time

    **Summary** Are you looking for a new challenge? We'd like to hear from you! CrownRing Bridal House is a fast-growing Canadian wholesale company looking for motivated, trustworthy, dedicated employees to join our team. As Canada’s leading bridal jewelry designer and manufacturer, we strive to maintain a professional work environment, both in our image and...