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Customer Care Specialist

2 weeks ago

SaintLaurent, Canada Crownring Full time

**Summary**

Are you looking for a new challenge? We'd like to hear from you CrownRing Bridal House is a fast-growing Canadian wholesale company looking for motivated, trustworthy, dedicated employees to join our team. As Canada’s leading bridal jewelry designer and manufacturer, we strive to maintain a professional work environment, both in our image and quality of work. We are looking for passionate, driven employees that are true believers in our immense potential.

**The Position**

The Customer Experience Specialist will be a detail-oriented, positive, hardworking individual. This person enjoys talking on the phone, administrative work and being in an office environment. This position requires a team player that has experience multi-tasking, working under stress and problem solving. They enjoy working in a fast-paced environment and love challenges.
- **Tasks**
- Deliver the ultimate customer service experience to our retail partners
- Placing orders
- Giving price quotes on regular and customized products
- Providing status on pending orders
- Assisting customers with orders under a tight deadline
- Issuing Return Authorization numbers
- **Requirements**
- Strong verbal and written communication skills in English
- Career oriented individual
- 2-3 years experience working in a similar position in an office setting
- Professional E-mail communication experience
- High attention to detail with ability to catch errors
- Strong computer skills (Microsoft Office Suite)

**Working at CrownRing**

We aspire to empower our employees through multiple paths for growth within our modern company. We also offer health, dental, and vision benefits for you and your family.

**Availability**: Monday - Thursday 9am - 6pm & Friday 9am - 3:30pm

**Job** **Type**: Full time (40h/week)

**Compensation**: Based on experience
- Employee health benefit program will take effect after probation period._

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, age, or disability status.

**Salary**: From $18.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

Work Location: In person