Vmi Customer Support Specialist

2 weeks ago

SaintLaurent, Canada ABB Full time

**VMI Customer Support Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
ABB Installation Products Division (formerly Thomas&Betts),is the number one manufacturer of electrification products in North America with a 125-year history of providing innovation and customer
- focused solutions for connecting and protecting electrical systems, as well as a unique differentiated medium voltage offering. Our products are used all around you, every day - orbiting the earth, working on Mars, on the fastest trains we ride, in the fastest cars of the world, crossing oceans, in factories producing your food, in the tallest buildings of the world, in the most modern hotels and in the walls of your home. With a portfolio of more than 200,000 products marketed under more than 38 premium brand names, our Division offerings are found wherever electricity is used. The customer support specialist for vendor managed inventory (VMI) enabled accounts is responsible for managing and replenishing the customers’ inventory of material. The VMI specialist is the single point of contact and partner with the customers, analyzing historical sales, placing orders, and constantly communicating with the customers to provide feedback/suggestions. This function involves collaboration with Product Managers, Pricing Managers, Customer Service and other groups.

**Your responsibilities**:

- Manage ordering process for all customer accounts under his responsability.
- Analyze the customer's sales activity and propose inventory adjustments based on agreed-upon targets.
- Synchronize customer's database with ours on a regular basis, so as to avoid any order errors.
- Support post-sales activities (order expedite, delivery status, stock return, etc.).
- Participate in the development and implementation of new VMI accounts and/or new branches.
- Resolves product or service problems by clarifying the customer's complaint.
- Run Ad Hoc reports and analysis on stock levels and SKUs to improve stock availability.
- Assist and back up colleagues.
- Perform other duties as assigned.

**Your background**:

- Bachelor’s or college degree in Business administration (or equivalent).
- 5 years of experience in a similar B2B environment.
- Customer focus.
- Data driven.
- Proven organizational skills.
- Fluent in both French and English (spoken and written).

**Benefits**:

- Retirement plan
- Accident insurance
- Healthcare plan
- Wellbeing program

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