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Ev Service Support Specialist

2 weeks ago


SaintLaurent, Canada ABB Full time

**EV Service Support Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
ABB E-mobility is a world leader in EV charging technology with a strong R&D pipeline and an unparalleled global reach. With our robust product portfolio of innovative holistic solutions - from grid to charge point and domestic installations to large fleet depots - we are actively enabling the future of e-mobility, not just predicting it. The exciting developments within this sector perfectly align with our Mission to Zero initiative, aiming to support cleaner and greener communities for all

**Your responsibilities**:

- Reviews specifications, technical manual requirements, time required for office support and training required by the customer.
- Handles post commissioning warranty activities.
- Performs field assignments to solve customers’ operational problems, optimize the performance of their equipment and commission new equipment.
- Works with Customer on field related problems.
- Reviews, interprets and comments on technical specifications.
- Recommends technical strategy and resolve technical problems.
- Performs technical product support and key processes.
- Performs field activities, including testing, inspections and site visits.
- Maintains awareness of technical and market trends.
- Participates in department administration.
- Follows scheduling and administrative procedures.
- Participates in technical training.
- Participates in technical presentations.
- Participates and follows Safety procedures and promotes a Safety environment.

**Your background**:

- Bachelors of Engineering.
- 2 years minimum of service experience in power generation, protection, transmission, distribution, power electronics, drives etc
- Ability to formulate solutions to technical problems, and assist on technical quotations and reports.
- Able and willing to be called for Customer emergency situations and scheduled service calls requiring unsupervised work at customer sites.
- Strong verbal and written communication skills French & English written and oral.
- Strong interpersonal skills with customers and co-workers is extremely important.
- Safety minded and proven safe work record.
- Self-motivated and ability to work in a team environment as well as autonomously (as required).
- Strong computer skills : MS Office Suite, Linux environment would be an asset.
- See problems as a challenge and be able to find solutions through research, peer networking and Centre of Excellence networking.
- Must have valid driving license permit.

**Benefits**:

- Retirement plan
- Accident insurance
- Healthcare plan
- Wellbeing program

**More about us**: