Manager, Program Management Office

At GMS, we've been helping Canadians for more than 75 years to get the health and travel insurance they want and need. The same pioneering spirit that started our story is what drives us to do things differently today. Insurance, honestly, is our promise, and it's what we do at GMS. We care about our customers, our community and each other. As a non-profit organization, we're proud to reinvest our profits into the health of the communities we serve and that have supported us since 1949.

We want our employees to feel good about coming to work and being in a workplace that promotes flexibility, growth and a healthy work-life balance. If you'd like to be part of a team that truly takes care of our customers, our communities, and each other, this could be your chance.

**Here's the role**
As Manager of the PMO you will be responsible for overseeing the building and operational management of GMS's programs, including the development of innovative services, the planning of projects, as well as maintaining and driving communication with all program stakeholders. You will establish how the PMO is performing and how it may be improved. This role will work closely with Project Managers, Business Analysts, Technical leads and Senior Leadership to ensure all projects that make up the PMO are running successfully.

**Position Responsibilities**

**PMO Leadership**
- Develop key services for the PMO including tools, techniques and processes that will be utilized company wide.
- Liaise between the business and technology teams to ensure successful delivery of projects.
- Build partnerships with various industry stakeholders and leaders.
- Provide innovative expertise with program management, data (AI) and technology as GMS undergoes a significant digital transformation.
- Manage contracts and agreements with clients to ensure all requirements are fulfilled.

**Program Management**
- Drive and execute on the Implementation of GMS's business and Digital Transformation.
- Track progress against multiple project milestones and hold others accountable for assigned tasks.
- Ensures quality of program work, including the value of projects that will service end customers.
- Drive internal and external program meetings while tracking action items.
- Identify any barriers to successful program execution and escalate as appropriate.

**Competencies**
- **Communication**: Understands and communicates both verbally and in writing with a variety of stakeholders to ensure a variety of perspectives are heard; approaches problems and recommendations with collaboration as the primary driver; listens thoughtfully to clients and stakeholders; has a well-defined sense of diplomacy, negotiation, conflict resolution, and is politically and culturally sensitive.
- **Planning & Organizing**: Highly effective prioritization and time management skills, ability to prioritize the work of teams to achieve desired outcomes; removes impediments to keep the work of teams moving forward towards goals.
- **Problem Solving**: Actively explores and analyzes options and solutions to make effective customer and business decisions; considers causal relationships and impacts of risk decisions within area of knowledge and expertise.
- **Impact & Influence**: Easily establishes credibility with multiple diverse audiences; shows influence across the organization and uses sophisticated techniques to persuade others of organization priorities and its key deliverables, maintains a strong understanding of the organization, and its key deliverables.
- **Leadership**: Promotes organization mission, vision, values, and goals; builds strong understanding of context and considers multiple angles prior to making decisions and providing recommendations.

**Education & Experience**
- Bachelor's degree in Business Administration, Engineering, Computer Science or an equivalent combination of experience and education.
- At least 2 years of experience in a leadership position
- 5+ years of industry experience working on or running projects and/or programs.
- Broad knowledge of data (AI), technology and Insurance is a considered a strong asset.

**Are we a fit?