Senior Program Manager

As part of TELUS Health’s Public Sector team, you will provide management and program oversight to fulfill outsourced managed services to the Ontario Ministry of Health. This role provides critical management for all aspects of Program processes and risk monitoring – including work intake, financial management, project management monitoring and program controls & compliance requirements. We are seeking a disciplined candidate with superior Program Management skills who enjoys working with plans & financial models and will have a passion for contributing to our team’s continuous improvement processes. Responsibilities Assume overall accountability for client service management, contract scope management and financial management processes Establish methods and standards for ensuring compliance with any obligations in the contract relating to service levels, reporting and project tracking Implement structured methodologies for the design, development and implementation of projects and programs Provide guidance and oversight to the project managers and client service manager Ensure the performance by the vendor of its obligations related to projects, service level measurement, financial management processes and reporting Ensure proper management of the processes relating to contract scope (e.g., contract change orders, preliminary work estimates and work requests) Manage TELUS internal financial management including annual budgeting, StratCheck, P&L forecasting & risk mitigation strategies Prepare and present TELUS financials to various levels of governance, including internal and external stakeholders (monthly and quarterly) Coordinate and manage monthly billing activities Oversee monthly Program Management Office (PMO) reporting, including internal and client reporting Provide leadership to the team in process redesign and improving overall team process effectiveness Support program resource planning across multiple projects Assume Company Security Officer (CSO) responsibilities for the program in terms of security clearance oversight and management Qualifications Required Knowledge: Knowledge and experience of project and program level financial processes and management (budget planning, StratCheck, P&L management) Advanced knowledge in project management methodologies, principles and practices Ability to work effectively with various levels of management and cross‑functional teams Understanding of software development processes and industry best practices Understanding of TELUS Health priorities and strategic objectives Experience with SharePoint site administration Knowledge of public sector stakeholder contract frameworks, strategies and trends Required Skills & Abilities: Superior attention to detail in financial management and reporting Strong interpersonal, communication, presentation and facilitation skills Advanced organizational and time‑management skills Strong coaching and mentoring skills Strong aptitude of team tools: Excel, Word, PowerPoint, Jira, SharePoint and MS Project Demonstrated ability to manage program control processes – including contract compliance, financial reporting / invoicing, monitoring of team projects, fulfilling joint governance requirements Demonstrated ability to collaborate with clients, stakeholders and cross‑functional teams Required Professional Designation/Certification: University degree Preferred Experience: 3‑5 years of previous Program Management experience Financial management and reporting (internal and client facing) Previous experience working with public sector stakeholders is preferred – specifically governance Note: Candidate required to pass a Government of Ontario Security Clearance check before hiring Salary Range: $97,000‑$145,000 Performance Bonus or Sales Incentive Plan: 15% Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. Benefits Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family Flexibility to work in‑office, virtually or a combination of both Generous company matched pension and share purchase programs Opportunity to give back to communities in which we work, live and serve Career growth and learning & development opportunities to develop your skills And much more … Job Type: This is for a current vacancy A bit about us We’re a people‑focused, customer‑first, purpose‑driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. You’ll find our engaging, high‑performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly. TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries. Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require them to work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada. The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID‑19. Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process. Health We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible. We are honoured to be recognized 21,166 Physicians using TELUS Health electronic medical records 140 million+ Health claims processed using TELUS Health solutions Accessibility TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. #J-18808-Ljbffr