Receptionist/administrator

**RECEPTIONIST/ADMINISTRATIVE ASSISTANT**

**25 HOURS PER WEEK - TUESDAY TO FRIDAY 10:00 AM TO 2:00 PM**

**AND SATURDAY 9:30 AM TO 2:30 PM**

**Lux Windows and Doors is seeking ambitious, mindful, detail oriented individual with a drive to provide the highest level of internal and external customer care in this fast paced industry. Window and door experience is not required, just a passion to learn and succeed**

Our success is only possible because of our most valuable resource - our people. Our awesome team is dedicated to providing the ultimate Lux Windows and Doors experience to each and every one of our clients.

**Intention**:
To consistently provide the ultimate “Lux Experience” to every client and employee; by mindfully offering the highest level of products, quality, service, and kindness.

**Job Purpose**:
The primary purpose of this position is to greet guests during our Saturday showroom hours, as well as provide administrative support during the week to ensure efficient operation of the office, and cover reception during weekday lunch breaks. Tuesday to Friday - 10:00 am to 2:00 pm and on Saturdays 9:30 am to 2:30 pm.

**Expectations**:

- Consistently practice and promote the Lux Windows’ intention.
- Follow company policies and procedures.
- Comply with safe work practices and health and safety legislations, policies, and procedures.
- Successfully and accurately complete daily tasks and meet deadlines.
- Keep work areas neat and orderly.
- Effectively communicate and attentively listen with clients and coworkers.
- Commit to self-improvement.
- Actively contribute to continuous improvement.
- Follow the manager’s directions and promote teamwork.
- Seek constructive and positive approaches to resolve workplace issues.
- Commitment to internal customer service and support.
- Exercise organizational and time management skills.
- Practice good attendance and punctuality.
- Acceptance of miscellaneous duties as required.

**Role Responsibilities**:

- Administrative and clerical tasks.
- Warmly welcome guests and ensure they are looked after.
- Enhance the Lux Windows experience by providing a choice of beverages.
- Promptly answer phone calls, respond to inquiries and/or accurately distribute.
- Maintain a safe, organized, and clean reception, bistro and showroom area.
- Maintain security by following procedures and monitoring visitors’ log.

**Qualifications**:

- Minimum of five years of relevant experience
- Exceptional and authentic customer service mindfulness is absolutely critical, including effective listening skills and the ability to respond effectively
- Hospitality mindset that prioritizes guest experience
- Exceptionally strong attention to detail in all aspects of work
- Ability to develop and maintain professional working relationships within a team environment as well as with departmental staff, management, and guests.
- Proficiency in Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint, SharePoint, OneNote, OneDrive, etc.)
- Ability to work well under pressure and deal with urgent situations.
- Strong analytical and problem-solving skills using an organized and logical approach to find solutions.
- Highest level of confidentiality
- Highly proficient in speaking and writing English.

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- RRSP match

**Experience**:

- Receptionist/Administrative: 5 years (required)
- Microsoft Office: 5 years (required)

**Language**:

- , write and read English (required)

Work Location: In person