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Team Lead, Fraud Investigations

2 weeks ago

Langley, Canada First West Credit Union Full time

**We are currently seeking a Team Lead, Fraud Investigations to join our team.**
- This role is required to be on a rotational on-call (24/7) schedule and may require travel.**Here’s what would be included as a part of your typical day**
- **Leadership**: Leads and oversees a team of fraud coordinators including coaching, performance managing activities, training and developing team members to foster a supportive and collaborative environment. Encourages process improvement with a focus on efficient service delivery, ensuring performance and service level standards are achieved or exceeded. Conducts quality assurance reviews of incidents completed by fraud investigation team members. Ensures all significant issues are escalated in a timely manner to management.
- **Investigation**: Leads and conducts external investigations, including complex, high-profile incidents relating to criminal and fraudulent activities such as, fraud, theft, robbery, extortion, and bomb threats, using various investigative tools, technology, and strategies to mitigate risk. Complies with judicial requests including production order/search warrants. Actively pursues opportunities for recovery, restitution and/or arrest ensuring all investigations are conducted in accordance with professional standards and internal service level agreements. Completes investigative fieldwork, interviews witnesses and suspects, gathers and maintains evidence and prepares written case reports in a timely manner. Ensures insurance claim process is followed when applicable. Assists management with internal investigations.
- **Risk and Compliance**:Ensures compliance with existing legislation, supports the team in AML compliance and complies with regulatory reporting requirements including ensuring applicable referrals are completed to the AML team as required. Provides consultation, technical advice and support in the development and implementation of effective and proactive fraud risk management and security programs. Provides consultation as it relates to security, safety, and fraud risks.

**Required Skills, Experience & Qualifications**
- Degree in Criminology/Financial crime or related discipline required
- Certified Fraud Examiner or equivalent preferred
- 4 years’ experience in the financial industry; including 3 years’ experience in financial crime and experience in a leadership role.
- Demonstrated investigative/research skills, problem-solving, decision-making, interviewing and report writing skills preferred
- Comprehensive understanding of criminal law and other relevant laws and statutes preferred
- Experience with developing and implementing procedures, conducting investigations and financial industry operational knowledge preferred
- Demonstrated leadership skills (communication, coaching and change management) with the ability to influence others within the organization
- Demonstrated written and verbal communication skills, with the ability to interact effectively and build long-term relationships with a wide variety of stakeholders, such as regulatory bodies, auditors, industry peers and law enforcement agencies
- Take responsibility for self-development and continuous learning
- Experience with fraud detection software / case management with the ability to learn, adapt and to effectively use new or enhanced programs
- Proficient with computer software programs, e.g. MS Office
- In-depth knowledge of banking processes and systems
- Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.

**What’s in it for you**:
First, we strive to make our team members feel genuinely rewarded. You’ll have:

- Mental health coverage and resources
- Customizable health benefits, as well as topped-up parental leave
- Performance-based compensation, employee banking advantages and group RRSP matching
- Vacation time and flexible work arrangements to support your lifestyle

We are committed to providing a fair, equitable, and competitive rewards package that reflects the value an individual brings to our organization. The compensation mentioned in this job posting should serve as a guide. The total cash compensation earned may vary based on a variety of factors including bonuses and/or incentives, an individual’s skills and experience, and may correlate with performance in the role.

We also provide and encourage opportunities for our employees to make a meaningful impact. After all, as a credit union we’re powered by giving back—in big ways and through small gestures. That's why we offer employees paid time off to volunteer, partner with thousands of local charities, build long-lasting relationships that help our members get ahead and commit to environmental, social and governance (ESG) practices.

By joining our team, you’ll be able to elevate your potential. Wherever your own purpose leads, we’re here to support you with award-winning in-house training programs, access to LinkedIn Learning,