Team Lead

3 days ago

Langley, Canada Pattison Food Group Full time

Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada’s largest Western-based provider of food and health products.

Pattison Food Group Ltd. consists of Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ more than 30,000 team members.

We have an exciting opportunity for a full-time Team Lead, IT Operations to join our IT team in Langley, BC.

Reporting to the Manager, IT Operations, you will lead the 24/7 IT operations team that supports IT infrastructure. Participating as a member of a strategically driven, cohesive team; reflecting team spirit that inspires and motivates exceptional performance. You will foster and promote an environment that is focused on continuous improvement and PSP - People, Service and Profit.

You will be responsible for:
- Leading the IT Operations team responsible for 24/7 support of our business and technology solutions, monitoring and investigating a production environment for faults, outages, and security incidents.- Collaborating with internal IT teams and vendor partners to resolve incidents and ensure compliance with Service Level Agreements.- Setting team goals using defined KPIs and ensuring an appropriate understanding of business goals to effectively prioritize incidents, requests, and tasks.- Defining and supporting processes for problem and incident management.- Defining, creating and updating support documentation.- Working with IT groups to ensure proper project transitioning to support, including training, and support documentation.- Identifying opportunities for skills development within the team.- Managing communications and expectations of support requests with stakeholders.- Identifying opportunities to automate support requests and tasks.

You have:
- A post-secondary technical diploma in Information Systems, IT infrastructure or related field.- 5+ years of experience in IT infrastructure implementations with a broad range of exposure to IT support best practices.- 3+ years of experience leading teams.-
- Strong knowledge and experience implementing ITIL and ITSM best practices.- Experience with enterprise directory platforms such as Active Directory, Azure Active Directory and LDAP.- Good knowledge of Microsoft windows servers.- Knowledge of Cloud technology and architecture is an asset.- Working knowledge of scripting languages such as PowerShell is an asset.- The ability to respond to and handle phone calls during non-business hours when necessary.

You are:
- A strong verbal and written communicator.- A proven leader who is able to set direction, align, motivate, and inspire others.- Customer service focused.- An organized multitasker with the ability to prioritize.- Able to adapt to a changing environment and processes.

What we offer:
In addition to a highly competitive salary, we offer a great range of benefits, a company pension plan, free parking, exclusive team member offers, and opportunities for development and career progression.

This position is based at the Pattison Food Group office in Langley, B.C. While we’re currently operating with a hybrid work-from-home and in-office schedule, we look forward to the day when we are all able to work together in the office again.

IND6

Compensation Details:
$79,950.00 - $99,938.00

The compensation offered for this position will take into consideration location, education, skills, experience, and other factors.

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