Investigator

**Now Hiring - Investigations Officer**

The VSA builds public confidence in the motor dealer industry in BC by engaging and educating industry and consumers, ensuring a safe and reliable motor vehicle buying experience.

As an independent, non-profit, regulatory agency that oversees the sales of personal-use new and used vehicles, the VSA:

- licenses motor vehicle dealerships, salespeople, broker agents, broker agent representatives, and wholesalers
- provides licensing courses and continuing education for VSA licensees
- offers consumer information and assistance
- assists with dispute resolution
- investigates consumer complaints and claims
- undertakes compliance action

**What is the Role?**

The VSA is now hiring an Investigations Officer. Reporting to the Manager of Investigations, the Investigations Officer works as part of an integrated team conducting investigations of motor dealers and licensees for non-compliance matters to ensure consumer protection in motor vehicle transactions in the province.

**What You'll Do**:

- Effectively conduct investigations and gather evidence in a consistently fair, thorough, objective and professional manner wherever needed within the province.
- Collect, analyze and organize large amounts of complex and technical information and physical evidence into detailed, high-quality reports and correspondence.
- Reports should set out facts of a case objectively and accurately, followed by a well-reasoned analysis and objective assessment of the evidence while maintaining appropriate investigative notes.
- Investigate all consumer and industry complaints.
- Promote the VSA’s mission and mandate in all communication with consumers and stakeholders of the automotive industry.
- Meet VSA Investigations department service standards.
- Assist in dispute resolution in a calm, fair and professional manner to resolve consumer complaints and claims and gain voluntary compliance.
- Other duties as assigned by direct supervisor.

**Your Experience and Educational Background**
- A relevant diploma or certificate in investigation skills, such as criminology, forensic science, or administrative or criminal law or a combination of relevant coursework and experience.
- A minimum of three years’ experience (within the last five years) in a related field as an investigator who is part of a major investigation team responsible for conducting serious or complex investigations leading to judicial or quasi-judicial sanctions.

Preferred Additional Education & Experience
- University degree in law, criminology, legal studies or a related discipline.

The VSA will consider a combination of education and experience.

**You Possess the Following Competencies**
- Excellent verbal and written communication skills.
- Excellent interpersonal skills.
- Strategic approach to problem solving.
- Self-motivated and able to manage time and workload pressures independently.
- Ability to work in a team environment.
- Ability to network professionally with the public, automotive industry stakeholders, law enforcement and Government agencies.
- Ability to create and maintain a positive work environment.
- Ability to organize and manage large volume investigative files.
- Experience working with Legislation, Acts and Regulations.
- Ability to work from home from time-to-time (remote).
- Computer skills including word processing and use of databases such as: Microsoft’s Customer Relations Management (CRM) system.

**Benefits**

Your total compensation package includes a competitive salary, including vacation, personal & sick days, optional leave arrangements, health care and dental benefits, and contributions and employer matching towards your RRSP. As a member of our team, you'll have access to services and benefits.

The VSA is a place where you can build your career. You’ll work with a dedicated, passionate team that strives to bridge the gap between industry and the regulator, all while embracing a collaborative and innovative approach Consider joining a strong, committed team with access to programs and activities that support a healthy work-life balance and fosters individuality and diversity.
- All applicants must undergo a criminal background check, should have knowledge of the role of regulatory organizations, and preferably knowledge of the Motor Dealer Act and other relevant consumer protection legislation._

**Job Types**: Full-time, Permanent

Pay: $78,000.00-$98,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Investigations: 3 years (preferred)

**Language**:

- English (preferred)

Work Location: In person