Investigator

**Who is the VSA?**

The Motor Vehicle Sales Authority of BC (“VSA”) builds public confidence in the motor dealer industry in BC by engaging and educating industry and consumers, ensuring a safe and reliable motor vehicle buying experience.

As an independent, non-profit, regulatory agency that oversees the sales of new and used personal-use vehicles, the VSA:

- licenses motor vehicle dealerships, salespeople, broker agents, broker agent representatives, and wholesalers
- provides licensing courses and continuing education for VSA licensees
- offers consumer information and assistance
- provides assistance with dispute resolution
- investigates consumer complaints and claims
- undertakes compliance action

**Why join the VSA?**

The VSA is an organization where you can build your career. You will work with a dedicated and passionate team that strives to bridge the gaps between industry, the consumer, and the regulator, all while embracing a collaborative and innovative approach. Consider joining a strong team that is committed to protecting the public with access to employee programs, and activities that support a healthy work-life balance and fosters individuality and diversity.

**What the VSA Offers**

In addition to becoming part of an exceptional team, the VSA also offers:

- A competitive salary package, with a salary range of $80,800 - 98,000.
- Vacation, personal & sick days,
- Optional leave arrangements,
- Opportunities for flex time,
- Extended health care and dental benefits,
- Healthcare Spending Account (HSA),
- Short-term and long-term disability benefits,
- Access to our organization’s matching RRSP plan,
- Access to our Employee Assistance Program (EAP) at no cost,
- Support for continuing education, and
- Opportunities to work in a flexible work environment.

**What is the Role?**

The **Investigations Officer** works as part of an integrated team conducting investigations of motor dealers and licensees for non-compliance matters to ensure consumer protection in motor vehicle transactions in the province.

**What You'll Do**:
The key accountabilities and deliverables of the Investigations Officer include:

- Effectively conduct investigations and gather evidence in a consistently fair, thorough, objective and professional manner wherever needed within the province.
- Collect, analyze and organize large amounts of complex and technical information and physical evidence into detailed, high-quality reports and correspondence.
- Reports should set out facts of a case objectively and accurately, followed by a well-reasoned analysis and objective assessment of the evidence, while maintaining appropriate investigative notes.
- Investigate all consumer and industry complaints.
- Promote the VSA’s mission and mandate in all communication with consumers and stakeholders of the automotive industry.
- Meet VSA Investigations department service standards.
- Assist in dispute resolution in a calm, fair and professional manner to resolve consumer complaints and claims and gain voluntary compliance.
- Other duties as assigned by Manager.

**Is this a Good Fit for You?**
- Must pass a criminal record check.
- Must pass a skill/knowledge test and a pre-employment assessment test.
- Willing to sign a confidentiality agreement and adhere to BC privacy legislation.
- Weekend work and travel within the province may be required.

**Your Experience and Educational Background**

**Required**:

- A relevant diploma or certificate in investigation skills, such as criminology, forensic science, or administrative or criminal law or a combination of relevant course work and experience.
- A minimum of three years’ experience (within the last five years) in a related field as an investigator who is part of a major investigation team responsible for conducting serious or complex investigations leading to judicial or quasi
- judicial sanctions.

**Preferred**:

- University degree in law, criminology, legal studies or a related discipline.
- Knowledge of the _Motor Dealer Act_ and regulations, and the _Business Practices and Consumer Protection Act_
- Knowledge of or experience in the motor dealer industry
- A combination of relevant education and experience will be considered._

**You Possess the Following Competencies**
- Excellent verbal and written communication skills.
- Excellent interpersonal skills.
- Strategic approach to problem solving.
- Self-motivated and able to manage time and workload pressures independently.
- Ability to work in a team environment.
- Ability to network professionally with the public, automotive industry stakeholders, law enforcement and Government agencies.
- Ability to create and maintain a positive work environment.
- Ability to organize and manage large volume investigative files.
- Experience working with Legislation, Acts and Regulations.
- Ability to work from home from time-to-time (remote).
- Computer skills including word processing and use of databases such as: Microsoft’s Custo