IT Service Desk Bilingual French
2 days ago
**IT Service desk Bilingual French**
**Location : Remote ( anywhere in Canada )**
**Rate : CAD$20/hr. on INC/Corp to Corp ( MAX )**
**Job Description**:
**Roles and Responsibilities**:
1**. Receiving end user calls (French & English)**
2. Provide first level resolutions
3. Ticket creation/Categorization / Prioritization
4. Ticket escalation to respective Support Group
5. Incident resolution and recovery
6. Troubleshooting skills on **VPN connectivity, Citrix, wireless routers**
7. Knowledge on **active directory**, domain controllers etc
8. **Exposure to password reset tools, Servicenow**
9. Troubleshooting experience using remote control tools
10. Trouble shooting skills and experience in **handling Office 365** environment
**Regards,**
**Team Compest Solutions Inc**
**D:
+1 647-660-7562
**Job Type**: Fixed term contract
Contract length: 24 months
**Salary**: $18.00-$20.00 per hour
Schedule:
- 8 hour shift
**Experience**:
- French IT HELP DESK: 5 years (required)
- Active Directory: 2 years (preferred)
- ServiceNow: 2 years (preferred)
- VPN connectivity, Citrix, wireless routers: 2 years (preferred)
Licence/Certification:
- CompTIA A+ (preferred)
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