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IT Help Desk Analyst

2 weeks ago

Remote, Canada Progression3 Full time

We're in search of bilingual IT Help Desk Analysts to join our team This position is remote work-from-home.

**Role and Responsibilities include**:

- Receive incoming calls
- Log in calls into ITSM system
- Perform diagnostic and basic troubleshooting procedures
- Assign incidents to appropriate support groups
- Able to follow-up on incidents until resolution with assigned groups and clients

**Required Skills and Experience**:

- Two (2) years’ experience in customer service or Help Desk environment
- Bilingual (English and French)
- Strong time management and communication skills
- Ability to adapt and prioritize work independently in a dynamic environment
- Experience with ITSM tools such as Remedy or Service Now or equivalent required
- Experience working in a customer service role desired

**Job Type**: Fixed term contract
Contract length: 12 months

**Salary**: $22.00-$23.50 per hour

Schedule:

- 8 hour shift

**Language**:

- French (required)

Work Location: Remote