Leader, IT Service Management Enablement

**Leader, IT Service Management Enablement**

At Interac, we design products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like digital identity and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical virtuosos and innovators? We want to hear from you.

Within the Infrastructure & Operations team, the Leader of IT Service Management Enablement is responsible for the platform that enables all of the IT service management (ITSM) practices within Interac. This role involves leading a team of ServiceNow Subject Matter Experts, ensuring the effective implementation and continuous improvement of ITSM process automation, ticketing, and reporting with a culture of service excellence. The role also collaborates closely with Infrastructure and Operations peers, and the broader organization. You must be creative, self-directed, and an experienced technology leader.

**You'll be responsible for**:

- Owning the ServiceNow platform, ensuring its effective use to support ITSM processes and drive automation and efficiency
- Developing and execute the ITSM Enablement (ServiceNow) strategy aligned with Interac’s organizational goals and objectives.
- Partnering with leaders in leading the design, implementation and optimization of ITSM processes within ServiceNow
- Identifying opportunities for process improvements and implementing best practices to enhance service delivery leveraging the platform
- Creating and enhancing dashboards and other capabilities to provide ITSM process owners, technology owners, and supporting teams with the metrics and data they need to drive continuous improvement initiatives.
- Collaborating with key stakeholders across the organization to understand their needs and ensure ITSM Enablement services meet business requirements.
- Overseeing the selection, implementation, and management of ITSM tools and technologies.

**You bring**:

- A minimum of 10 years’ technology experience, and a minimum of 5 years in a technology leadership role.
- University degree in Information Technology, Computer Science, or a related field, and/or 10+ years of equivalent industry experience.
- Proven experience in effective communication and strategic influencing, at the executive, internal Stakeholder, strategic partner, and team levels.
- Extensive experience with ServiceNow, including platform ownership and management.
- Recognized externally for their leadership and experience setting IT strategy, designing and implementing innovative, high-performance, highly reliable and available IT solutions.
- Strong technical leadership, with a minimum of 5 years of senior experience leading major IT projects involving multi-disciplinary, multi-vendor teams.
- Senior level experience leading IT Transformation, continuous improvement programs. Identify fundamental and systemic issues, and influence team members to take accountability to address, and/or proposal solutions to senior management. Role requires senior knowledge of how all departments within IT operate and support each other.
- ITIL Expert or relevant ITSM certifications.
- Eligibility to work for Interac Corp. in Canada in a full-time capacity.
- Interac requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:_
- _ Canadian criminal record check;_
- _ Public safety verification;_
- _ Canadian ID cross-check;_
- _ 5-year employment verification;_
- _ Education verification; and_
- _ If applicable, Credit Inquiry and Social Media Check_

**How we work**
We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:
**Connection**:You’re surrounded by talented people every day who are driven by their passion of a common goal.

**Core Values**:They define us. Living them helps us be the best at what we do.

**Compensation & Benefits**:Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.

**Education**:To ensure you are the best at what you do we invest in you