Customer Service/administrative Assistant

1 week ago

Toronto, Canada Global Enablement Full time

**Job Summary**

As a Customer Service Representative, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. This role requires strong communication skills and the ability to handle various customer service tasks.

**Responsibilities**
- Perform data entry to update customer records and information accurately
- Utilize phone etiquette to handle customer calls professionally and efficiently
- Analyze customer needs and recommend products or services to enhance their experience
- Upsell products or services to increase sales revenue
- Assist customers in both English and Spanish languages as needed

**Experience**
- Previous experience in customer service or a related field is preferred
- Proficiency in multilingual communication is a plus
- Strong data entry skills with attention to detail
- Ability to effectively communicate and interact with customers
- Familiarity with sales techniques and upselling strategies is beneficial
- Bilingual proficiency in Spanish is advantageous for this role.

Pay: $25.00-$27.00 per hour

Expected hours: 40 per week

Additional pay:

- Commission pay

**Benefits**:

- Discounted or free food
- Extended health care
- Flexible schedule

Schedule:

- Monday to Friday

Work Location: In person

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