Desktop Support Technician Level 2

5 days ago

Surrey, Canada Mainroad Group Full time

**An exciting opportunity exists for a Desktop Support Level 2. This one-year maternity leave contract position is based out of Mainroad’s head office in Cloverdale and will report to the IT Manager.**
- Minimum two (2) years post-secondary education, information technology / computer systems related courses;
- Previous experience in a Helpdesk or Technical Support environment as an Analyst or Technician;
- A+ certification required (or near completion)
- Network+ certification preferred
- Completion of, or currently enrolled in Microsoft Certification Courses (MS365, Azure, Security)
- Exceptional customer service and communication skills, written and oral.
- Excellent organizational skills, ability to prioritize issues and multi-task.
- Proficient in troubleshooting operating systems such as; Windows10, 11, MS Server OS
- Patience with frustrated users, maintaining professionalism under difficult situations.
- Detail oriented, able to approach problems logically and able to prioritize responsibilities.
- Working knowledge of Mainroad’s standard desktop load,
- Working knowledge of Mainroad’s WAN and LAN protocols and architecture.
- Team approach for difficult or unknown problems and projects.
- Ability to complete Level 1 & Level 2 tasks with mínimal guidance or prompting.
- **Job duties include, but are not limited to the following**:_
- Creates Web Helpdesk ticket for reported issues or service requests.
- Manages user accounts, computer setups, workforce change requests.
- Documentation of problems and resolutions into Web Helpdesk system and ensure clients are communicated with during the process of ticket creation to ticket resolution.
- Troubleshoot and investigate reported hardware and software issues and incidents using standard tools sets and technology best practices either remotely or on-site.

Please note that only those that are shortlisted will be contacted.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: $20.00-$25.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- SURREY, BC: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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