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Desktop Support Analyst

3 weeks ago

Surrey, Canada First Truck Centre Full time

**DESKTOP SUPPORT ANALYST**

First Truck Centre is Canada's first and longest-standing DTNA Elite support-certified group of facilities in Canada. We provide total customer support by representing brands like Freightliner, Western Star, Autocar, and Thomas Built Bus. Through our values of honesty, being a good team player, and a smart work ethic, we continue to grow and profit into a sustainable enterprise. We offer various sales, vehicle maintenance, necessary parts, and collision services that span thirteen branches throughout Western Canada.

**Opportunity**:
Would you like to be a part of a team that takes customer service to the next level of quality and professionalism? First Truck Centre has an exciting opening for a **Desktop Support Analyst** at our State-of-the-art Surrey BC branch.

First Truck Center values all contributions and provides continuous opportunities for improvement and development. If you have pride in your work and craftsmanship and would like to work in a dealership where you will contribute to one of Canada's best-managed companies and support our Elite Support certified dealership by providing top-quality service to our employees, then this is the opportunity for you.

**Key Account Responsibilities and Functions**:

- Excellent communication skills to interact with computer users both in person and virtually to determine problems.
- Willingness to collaborate and consult with a variety of teams to research and implement solutions.
- Diagnose and document technical problems encountered by users
- Provide network and business system support to solve identified difficulties.
- Strong organizational skills in the maintenance of the ticket system with detailed and descriptive notes.
- Ability to provide Security and Patch management.
- Uphold, maintain, and enforce security protocols of the computer system and network.
- Work with teams and branches to establish acceptable resolution timelines
- Willing to escalate and assist with troubleshooting and problem resolution.
- Troubleshoot and support mobile devices

**Required Skills and Qualifications**:

- At least two years of experience in a technical work environment
- Completed or in the process of achieving CompTIA Network+ or A+
- Solid experience and Expert knowledge of the Windows 10/11 platform
- Knowledge of a variety of company phone systems, mobile technology, and mobile phones
- Basic understanding of networks, protocols, and cabling
- Willing to travel to various branch locations across Southern BC

**Compensation and Benefits**
- Competitive Base wage
- Pay will be based on experience.
- On-site role only
- Generous referral bonus pending on successful probationary completion
- Company-paid extended health coverage that includes medical, dental, and vision
- Basic life insurance, disability, and wellness programs
- Employer RRSP matching
- Paid Vacation