Desktop Support Technician Level 2
1 week ago
**Desktop Support Technician Level 2** | Mainroad Group**
**An exciting opportunity exists for a Desktop Support Level 2. This one-year maternity leave contract position is based out of Mainroad’s head office in Cloverdale and will report to the IT Manager.**
- Minimum two (2) years post-secondary education, information technology / computer systems related courses.
- Previous experience in a Helpdesk or Technical Support environment as an Analyst or Technician.
- A+ certification required (or near completion).
- Network+ certification preferred.
- Completion of, or currently enrolled in Microsoft Certification Courses (MS365, Azure, Security).
- Exceptional customer service and communication skills, written and oral.
- Excellent organizational skills, ability to prioritize issues and multi-task.
- Proficient in troubleshooting operating systems such as; Windows10, 11, MS Server OS.
- Patience with frustrated users, maintaining professionalism under difficult situations.
- Detail oriented, able to approach problems logically and able to prioritize responsibilities.
- Working knowledge of Mainroad’s standard desktop load.
- Working knowledge of Mainroad’s WAN and LAN protocols and architecture.
- Team approach for difficult or unknown problems and projects.
- Ability to complete Level 1 & Level 2 tasks with mínimal guidance or prompting.
Job duties include, but are not limited to the following:
- Creates Web Helpdesk ticket for reported issues or service requests.
- Manages user accounts, computer setups, workforce change requests.
- Documentation of problems and resolutions into Web Helpdesk system and ensure clients are communicated with during the process of ticket creation to ticket resolution.
- Troubleshoot and investigate reported hardware and software issues and incidents using standard tools sets and technology best practices either remotely or on-site.
-
Desktop Support Technician Level 2
2 weeks ago
Surrey, Canada Mainroad Group Full time**An exciting opportunity exists for a Desktop Support Level 2. This one-year maternity leave contract position is based out of Mainroad’s head office in Cloverdale and will report to the IT Manager.** - Minimum two (2) years post-secondary education, information technology / computer systems related courses; - Previous experience in a Helpdesk or...
-
Desktop Support Technician
7 days ago
Surrey, BC VW G, Canada Precision IT Full timeCompany OverviewPrecision IT is a dynamic IT services provider dedicated to delivering exceptional managed IT solutions to our clients. We are seeking a motivated IT Desktop Support Technician, ideal for a recent graduate or someone eager to build a career in IT, to join our team and ensure our clients achieve optimal productivity through reliable technical...
-
Desktop Support Technician
2 weeks ago
Surrey, Canada Precision IT Full timeWe are looking for a fresh graduate or someone looking to build a career in IT to help with desktop support to our managed clients. Hardware, software, and related functions to ensure optimum productivity of our clients. **Essential Duties and Responsibilities**: - Answer inbound phone enquiries. - Provide exceptional customer service to all clients and...
-
Junior Desktop Onsite Technician
2 weeks ago
Surrey, Canada Precision IT Full timeWe are looking for a Junior Desktop Onsite Technician who is responsible to provide desktop support to our managed clients. Hardware, software, and related function to ensure optimum productivity of our clients. **Essential Duties and Responsibilities**: - Answer inbound phone inquiries. - Provide exceptional customer service to all clients and potential...
-
Desktop Support Analyst
1 week ago
Surrey, Canada STARLINE WINDOWS LTD Full timeDurée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 35 hours per week - Education: - Expérience: **Education**: - College/CEGEP - Information technology - Computer/information technology administration and management, other **Work setting**: - Help desk - General office - Manufacture - Office building **Tasks**: - Give access...
-
Junior IT Support Technician Position
2 weeks ago
Surrey, Canada Nanak Foods Inc Full time**Job Summary** **Duties**. - Provide first-level support for help desk inquiries, addressing user issues related to hardware and software. - Assist in the installation, configuration, and maintenance of computer systems and peripherals. - Troubleshoot and resolve problems with operating systems, including Windows environments. - Support LAN connectivity...
-
Hardware Support Technician
2 weeks ago
Surrey, Canada NRI Full time**Position Summary**: Under the direction of the IT Hardware Support Manager, the Hardware Support Technician provides a hands-on approach and provides user support and solutions to ensure the user experience is optimized. **Job Duties & Responsibilities**: - ** User Support (All facilities)** - Onsite Support, responding to Helpdesk Hardware ticket...
-
Hardware Support Technician
1 week ago
Surrey, Canada NRI Full time**Position Summary**: Under the direction of the IT Hardware Support Manager, the Hardware Support Technician provides a hands-on approach with an entrepreneurial touch. They provide user support and solutions to ensure the user experience is optimized. While considering the priorities of the organization, this individual has the ability to gain results...
-
Computer Support Technician
2 weeks ago
Surrey, Canada DCS Technologies Inc. Full timeJOB REQUIREMENTS/RESPONSIBILITIES - A friendly and professional manner, ability to communicate effectively with a broad customer base - Good verbal and written communication skills are essential - Ability to work independently - Troubleshooting skills essential for hardware, software and networking issues. - Ability to follow technical and company support...
-
IT Technician
2 weeks ago
Surrey, Canada Great River Full timeJob Description - incredible opportunity to join a great team in a critical specialist role. - Feel valued with our competitive base salary plus incentives and benefits. - Be a part of a truly inclusive and diverse team that’s making a positive impact every day. About Great River North America: In an evolving talent market, organizations that recruit the...