Desktop Support Analyst
2 weeks ago
Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 35 hours per week
- Education:
- Expérience:
**Education**:
- College/CEGEP
- Information technology
- Computer/information technology administration and management, other
**Work setting**:
- Help desk
- General office
- Manufacture
- Office building
**Tasks**:
- Give access to computer networks
- Report on the performance of computer systems and networks
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Manage incidents
**Supervision**:
- No supervision responsibility
**Computer and technology knowledge**:
- Device drivers
- Networking hardware
- Networking security
- Intranet
- Internet
- Servers
- Security software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- Programming software
- Desktop publishing software
- Data analysis software
- JavaScript
- MS Office
- MS Windows
- SharePoint
- Spreadsheet
- Wireless networks
**Work conditions and physical capabilities**:
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
**Personal suitability**:
- Efficient interpersonal skills
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
**Experience**:
- 2 years to less than 3 years
**Health benefits**:
- Health care plan
- Paramedical services coverage
**Other benefits**:
- Team building opportunities
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