Desktop Support Technician

5 hours ago

Surrey BC VW G, Canada Precision IT Full time

Company Overview

Precision IT is a dynamic IT services provider dedicated to delivering exceptional managed IT solutions to our clients. We are seeking a motivated IT Desktop Support Technician, ideal for a recent graduate or someone eager to build a career in IT, to join our team and ensure our clients achieve optimal productivity through reliable technical support.

Job Overview

The IT Desktop Support Technician will provide technical support for hardware, software, and network-related issues to our managed clients, ensuring exceptional service and efficient problem resolution. This role is perfect for someone passionate about technology and eager to grow in the IT field.

Essential Duties and Responsibilities

  • Respond to inbound phone inquiries and provide exceptional customer service to clients and potential clients.
  • Prioritize and manage support tickets based on severity and business impact.
  • Diagnose, analyze, and troubleshoot hardware, software, and network issues using critical thinking skills.
  • Resolve common support requests, including password resets, new user account creation, and system configurations.
  • Perform installations and upgrades for business and retail applications and hardware.
  • Work on-site or remotely to support client needs.
  • Research software updates, configurations, known issues, and new solutions to aid in problem resolution.
  • Document all work in accordance with company standards, methods, and procedures.
  • Embrace continuous learning through workshops, certifications, and job shadowing to stay current with industry trends.
  • Learn and support a variety of technologies to deliver comprehensive client solutions.

Required Technologies

Candidates should be proficient or willing to learn and support the following:

  • Microsoft Windows Environments (Windows 7/8/10/11)
  • Active Directory
  • DNS
  • Microsoft 365 and SharePoint
  • Routers, switches, firewalls, and wireless networks
  • VPN
  • Mac OS
  • Microsoft Office (2013/2016/2019/2021)
  • Proven experience in IT support or desktop support roles is preferred.
  • Experience using ticketing systems for managing support requests.
  • Strong problem-solving skills with the ability to work independently or as part of a team.
  • Excellent communication skills, both verbal and written, to effectively assist users with varying levels of technical expertise.

Qualifications and Experience

  • Minimum of 1 year of help desk or desktop support experience, education, or a combination of both.
  • Ability to work well under pressure and maintain a proactive, hands-on attitude.
  • Strong willingness to learn and adapt to new technologies.
  • Reliable transportation and a valid driver's license with a vehicle (required).
  • 2 years of desktop support experience (preferred).

Join us in delivering top-notch IT support that empowers our clients/end-users and enhances productivity across the organization.

Job Type: Full-time

Pay: $45,000.00-$55,000.00 per year

Benefits:

  • Dental care
  • Disability insurance
  • Extended health care
  • On-site parking
  • Store discount
  • Vision care

Experience:

  • Desktop support: 2 years (required)

Language:

  • English (preferred)

Location:

  • Surrey, BC V3W 4G2 (required)

Work Location: In person

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