Team Lead, Accounts Payable

**This is a fixed-term contract role for 9-12 months**

**Who we are**

Are you looking to further develop your career in the Healthcare industry with one of North America’s innovative healthcare providers? Our success is backed by enthusiastic people, ready to make a positive difference in the lives of over 10 million people through digital and enterprise health solutions. If you have a passion for providing compassionate, quality care or services to those in need, then a career with CloudMD might be what you are looking for

CloudMD is transforming the delivery of healthcare using technology and by providing a patient-centric approach, with an emphasis on continuity of care. By leveraging healthcare technology, the Company is building one, connected platform that addresses all points of a patients healthcare journey and provides better access to care and improved outcomes. Through CloudMD’s proprietary technology, the Company delivers quality healthcare through a holistic offering including hybrid primary care clinics, specialist care, telemedicine, mental health support, healthcare navigation, educational resources, and artificial intelligence (AI).

**Position Overview**:
**Key Responsibilities**:

- Team Leadership & Development:

- Lead, manage, and mentor a team of Accounts Payable and Billing Specialists, providing guidance and support to ensure their professional development and high performance.
- Conduct regular team meetings to discuss performance, set goals, and provide training on new processes or systems.
- Foster a collaborative, inclusive, and high-performance culture within the team, encouraging open communication and continuous improvement.
- Develop and implement performance metrics and KPIs to monitor the team's productivity and accuracy, ensuring alignment with the company’s financial objectives.
- Accounts Payable Management:

- Oversee the end-to-end accounts payable process, including the timely and accurate processing of vendor invoices, expense reports, and payment runs.
- Ensure that all vendor payments are made in accordance with payment terms, and manage cash flow by scheduling payments strategically.
- Resolve any discrepancies related to invoices or payments, working closely with vendors and internal stakeholders to ensure timely resolution.
- Maintain the vendor master file, ensuring accuracy and up-to-date information for all vendor accounts.
- Implement and maintain internal controls to prevent fraud and ensure compliance with company policies and regulatory requirements.
- Billing & Invoicing Oversight:

- Manage the entire billing cycle, from generating and sending invoices to clients to tracking payments and reconciling accounts.
- Work closely with the Client Services team to ensure that all billable services are accurately captured and invoiced on time.
- Handle complex billing inquiries and disputes, providing clear explanations and working towards a resolution that maintains client satisfaction.
- Ensure that all invoices are compliant with client contracts and regulatory requirements, maintaining accurate and complete billing records.
- Financial Reporting & Analysis:

- Prepare monthly, quarterly, and annual reports on accounts payable and billing, providing detailed insights into the financial performance of these functions.
- Analyze trends in payment processing and billing accuracy efficiency, identifying areas for improvement and implementing corrective actions.
- Work closely with the Controller to develop and monitor departmental budgets, ensuring that financial targets are met.
- Assist in the preparation of financial statements, audits, and other financial reporting requirements.
- Process Improvement & Compliance:

- Continuously assess and improve the efficiency and accuracy of accounts payable, billing, and collections processes, leveraging automation and best practices.
- Develop and implement standard operating procedures (SOPs) for all financial processes, ensuring consistency and compliance across the department.
- Stay up-to-date with relevant accounting standards, tax regulations, and industry best practices, ensuring that the company remains compliant with all legal and regulatory requirements.
- Lead or participate in cross-functional projects aimed at enhancing financial operations and improving overall business performance.
- Cross-Departmental Collaboration:

- Work closely with the Finance, Commercial (Account Management) and Operations to ensure alignment on financial processes and objectives.
- Act as a key point of contact for internal stakeholders on matters related to accounts payable and billing.
- Provide financial insights and support to other departments, assisting in decision-making and strategic planning.

**Qualifications**:

- Education: Bachelor’s degree in Accounting, Finance, or a related field is required. A professional accounting designation (CPA, CA, CGA, CMA) is preferred.
- Experience: A minimum of 7 years of e