Customer Care

Are you a handy person who is customer service focused? Logel Homes might just have the perfect opportunity for you. Reporting to the Customer Care & Warranty Manager, the Customer Care & Warranty Specialist will be responsible for ensuring that our customers' new homes function well during the warranty period, including inspections and repairs. This will include providing timely, quality repairs, including the execution of warranty repairs, maintenance, and installation of our products, this position plays a crucial role in ensuring our customers experience reliability and superior customer service.

Logel Homes was created in 2000 to bring signature quality and value to townhome and condominium buyers. Logel Homes is proudly one of Canada’s Best Managed Companies (Platinum Standard), the 8-time winner of Customer Insights Best Customer Experience and 2020,2021& 2022 Multi-Family Builder of The Year. With an exciting, vibrant, and stimulating workplace within the home building industry, the driven team, is the embodiment of “Excellence Comes Standard”.

**What you'll be doing**:

- Assess and understand the deficiencies in a new home to develop efficient approaches to address each situation
- Provide guidance and information directly to customer regarding the operation, maintenance and care for their new home.
- Providing post-possession services and warrantable repairs.
- Review maintenance items with new homeowners.
- Communicating with head office to schedule contractors or suppliers for customer follow-ups.
- Supervise or perform repairs as required.
- Assist head office in updating customer files during the warranty period.
- Consult with staff, management, trade partners and suppliers
- Maintain customer contact according to company warranty policy.
- Resolve customer concerns in a timely fashion & escalate concerns when needed.
- Additional duties as assigned or as required to ensure our teams meet our customers’ needs

**What you bring to the team**:

- High school education; construction related diploma or certificate is an asset
- Minimum of 1 year warranty and/or construction experience, multi-family preferred
- Previous experience in working in the customer service field
- Strong communication, customer service and conflict resolution skills
- Excellent attention to detail, organizational and time management skills
- Ability to work in a team or independently.
- Ability to investigate issues as well as determine the appropriate action.
- Effective problem solving and decision making skills
- Knowledge of hand and power tools and building codes
- Physically able to walk and stand for long periods of time, plus squatting, bending, kneeling, climbing, reaching and twisting
- Able to lift/carry at least 50lbs of weight
- Valid Driver’s License required
- Must be comfortable with heights and small spaces

Our values and policies promote teamwork, innovation, long-term employment, and work-life balance. As a family oriented, community minded company Logel Homes offers comprehensive health and insurance benefits including: flex days and flexible work schedules; Personal and Health spending Accounts; RRSP&TFSA matching; team building and reward activities; career growth and advancement.

At Logel Homes, we value and celebrate diversity in all its forms. We believe that a diverse and inclusive workforce brings together unique perspectives, experiences, and talents, making us stronger as an organization. We are committed to creating an environment where everyone feels welcomed, respected, and supported. We strive to build a diverse team that reflects the communities we serve and foster an inclusive culture that encourages collaboration, innovation, and growth.