Customer Care

Are you passionate about delivering exceptional customer experiences? Join our dynamic team as a Customer Care & Warranty Administrator As the key liaison between our valued homeowners and our dedicated service team, you'll play a vital role in coordinating customer communications and scheduling expert home reviews and service appointments. Be part of our mission to ensure top-tier service delivery and customer satisfaction

Logel Homes was created in 2000 to bring signature quality and value to townhome and condominium buyers. Logel Homes is proudly one of Canada's Best Managed Companies (Platinum Standard), the 9-time winner of Customer Insights Best Customer Experience and 2020,2021& 2022, 2023 & 2024 Multi-Family Builder of The Year. With an exciting, vibrant, and stimulating workplace within the home building industry, the driven team, is the embodiment of "Excellence Comes Standard".

What You'll Be Doing

• Scheduling Customer care & warranty specialists for reviews of homes.
• Scheduling service appointment for trade or supplier as per Customer Service Care & Warranty Specialists description of scope of work
• Document management – Scanning, photocopying, saving, and distributing electronic documents.
• Maintaining records of service requests and work completed during warranty period.
• Reporting on warranty and service forecast and job completion for monthly team meetings
• Managing and maintain Flowfinity (CRM and Field Scheduling Software)

• Customer Service:

• Administer 30-day, 6-months and 13-months reviews.

• Schedule all appointments with homeowners via phone or e-mail while upholding Logel Homes customer service guidelines.

• Responsible for continuously expanding and updating professional knowledge and honing training skills in order to enhance individual and team innovation and productivity.

• Create all warranty related PO's and back charges.
• Coordinate & organize special events related to Warranty/Service department i.e. customer Meet & Greets
• Responsible for updates to Homeowner Guide and Customer Service Handbook

What You Bring To The Team

• Post-secondary education in related area of study.
• 1-3 years of experience in administrative role
• Previous experience in working in the customer service field.
• Previous experience/knowledge in the multi-family construction or real estate industry is an asset.
• Strong communication skills
• Strong organizational skills
• Strong customer service experience
• Effective conflict resolution and problem-solving skills
• Excellent attention to detail skills
• Ability to effectively negotiate with clients, contractors, and vendors.
• Ability to communicate technical information.
• Ability to work in a team or independently.
• Ability to work within timelines.
• Ability to problem solve through problems and issues.
• Ability to work effectively in a multi-disciplinary team environment and adjust to various personality types.
• Ability to build cross departmental relationships inside and outside the organization.

The successful candidate will have a genuine customer service focus and a positive and professional demeanor. The selected candidate will be subject to a comprehensive screening process, including a clear criminal record check and reference checks.

Our values and policies promote teamwork, innovation, long-term employment, and work-life balance. As a family oriented, community minded company Logel Homes offers comprehensive health and insurance benefits including: flex days and flexible work schedules; Personal and Health spending Accounts; RRSP&TFSA matching; team building and reward activities; career growth and advancement.

At Logel Homes, we value and celebrate diversity in all its forms. We believe that a diverse and inclusive workforce brings together unique perspectives, experiences, and talents, making us stronger as an organization. We are committed to creating an environment where everyone feels welcomed, respected, and supported. We strive to build a diverse team that reflects the communities we serve and foster an inclusive culture that encourages collaboration, innovation, and growth.