Customer Care Administrator

2 weeks ago

Calgary, Canada Canvas and Loft Full time

Join Canvas and Loft, where we redefine the shopping experience by prioritizing exceptional service and customer satisfaction. Unlike typical retailers, we go above and beyond to ensure every interaction is seamless and enjoyable. Our dedicated team is committed to addressing service concerns promptly and effectively, making the purchasing process as simple as possible. We believe that furniture shopping should be stress-free, and we strive to outshine the competition by creating a welcoming atmosphere where our customers feel valued and supported every step of the way.

As a Customer Care Administrator, you will play a crucial role in ensuring smooth operations while providing exceptional service to our valued customers. Our company prides itself on maintaining high standards, and we believe that a happy, well-cared-for team is key to our success.

**Key Responsibilities**:

- Manage day-to-day administrative functions and office organization.
- Support the sales team in delivering outstanding customer service.
- Address customer inquiries and resolve issues with professionalism.
- Support the sales team with order processing and management.
- Answer incoming phone calls, addressing customer inquiries and providing assistance.
- Ensure timely and accurate order placement and tracking.
- Maintain a high level of customer service throughout all interactions.
- Collaborate with team members to understand roles and responsibilities effectively.
- Strong interpersonal and communication skills to foster a positive team environment.
- Excellent organizational abilities and attention to detail.
- Problem-solving skills with a customer-focused mindset.
- Ability to multitask and adapt in a fast-paced retail setting.
- Experience in retail or administrative roles is a plus.
- Experience with Shopify and Flexiti is a plus.
- Understanding of retail operations and team dynamics.

Join us in creating a welcoming atmosphere where both our customers and team thrive

Pay: From $18.00 per hour

Expected hours: 34 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- 10 hour shift
- Every Weekend
- Holidays

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 4 years (required)

Work Location: In person

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