Customer Care Manager

2 weeks ago

Calgary, Canada Fit Kitchen Full time

**About Fit Kitchen**:
Fit Kitchen is a fast-growing Calgary-based meal prep company that fuels busy lives with nutritious, chef-prepared meals. We're passionate about fitness, nutrition, and making healthy living simple and accessible. As we continue to grow, we're looking for a motivated and detail-oriented team member who’s ready to grow with us.

**About the Role**:
We’re hiring a full-time **Customer Care Manager** to lead customer service and catering coordination. This role is ideal for someone who thrives on creating exceptional client experiences, is a pro at staying organized, and wants to be a key player in a growing health-focused business.

You’ll act as the first point of contact for our customers and corporate clients, ensuring smooth communication, timely responses, and consistent follow-through. You’ll also work cross-functionally with our kitchen, fulfillment, and delivery teams to ensure every order runs seamlessly.

**Key Responsibilities**:

- Respond to inquiries, resolve issues, and maintain high customer satisfaction
- Coordinate catering orders and assist with corporate client communications
- Manage meal plan data entry and assist with meal planning (based on Nutrition Specialist guidance)
- Build and maintain relationships with regular customers and business partners
- Collaborate with internal teams to ensure orders are fulfilled accurately and on time
- Track customer feedback and highlight opportunities for improvement
- Support front office operations and administrative tasks as needed

**What We're Looking For**:

- Previous customer service experience (required)
- Strong verbal and written communication skills
- Proficiency with Microsoft Outlook
- Highly organized with strong attention to detail
- Problem-solver with a positive, solution-oriented attitude
- Interest in fitness, wellness, and healthy living
- Nutrition knowledge or background is a bonus
- Must be able to work on-site at our Calgary location

**Perks & Benefits**:

- Competitive salary: $42,000/year
- Health benefits package
- 2 weeks paid vacation
- Free and discounted Fit Kitchen meals
- Fun, supportive team environment
- Regular team events
- Real opportunities for career growth in a rapidly expanding company

**Ready to help people eat better, live healthier, and be part of something exciting?**

Pay: From $42,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Profit sharing
- Store discount
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

Pay: From $42,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Application question(s):

- What interests you about working for Fit Kitchen?

Work Location: In person

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