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Manager, Workforce Management, Reporting
2 weeks ago
We’re seeking a strategic and analytical leader to join our Group Benefits Operations team as Manager, Workforce Management, Reporting & Data Governance. In this dynamic role, you’ll oversee end-to-end workforce planning—including forecasting, capacity management, and productivity tracking—while driving operational reporting excellence and robust data governance across multiple business lines.
You’ll lead a high-performing team of analysts and data stewards, partnering closely with Operations leaders to optimize performance, manage expenses, and deliver actionable insights. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving complex problems, and is passionate about using data to drive meaningful change.
**Position Responsibilities**:
- Lead all aspects of Workforce Management: forecasting, resource planning, productivity tracking, and performance measurement.
- Oversee operational reporting and ensure data governance standards are upheld across Health & Dental Claims, AdminAdvantage, Plan Member Administration, Plan Design Services, and Sponsor Financial Services.
- Build strong relationships with business unit leaders to align support services with service level goals, cost optimization, and employee experience.
- Develop and maintain staffing models, capacity plans, and financial performance trackers in partnership with Finance.
- Continuously identify opportunities to improve operational efficiency and resource utilization.
- Deliver regular reporting on service levels, staffing, digital KPIs, and business reviews.
- Lead a team of analysts to proactively recommend operational improvements and support strategic initiatives.
- Champion a data-driven culture by ensuring consistent, accurate, and strategic reporting aligned with business priorities.
**Required Qualifications**:
- 5-7 years of experience in operations, with a focus on workforce management, reporting, and data governance.
- 1-3 years of leadership experience.
- Proven expertise in volume forecasting and capacity planning, ideally within a large organization.
- Strong technical skills in data analysis, including proficiency with Power Platform and SQL.
- Demonstrated leadership experience with the ability to influence cross-functional teams and stakeholders.
- Excellent communication skills—both written and verbal—with a proactive approach to collaboration.
- High level of analytical discipline and the ability to manage multiple priorities under pressure.
**Preferred Qualifications**:
- Post-secondary education in Business Administration or a related field is an asset.
**When you join our team**:
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
**About Manulife and John Hancock**
**Manulife is an Equal Opportunity Employer**
**Referenced Salary Location**
Waterloo, Ontario
**Working Arrangement**
Hybrid
**Salary range is expected to be between**
$80,700.00 CAD - $145,260.00 CAD
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short
