Director, Strategic Workforce Management and Planning

As the Director of Workforce Management (WFM), Reporting & Data Governance, you will play a pivotal leadership role in shaping the operational backbone of our Group Benefits Operations. This includes end-to-end ownership of workforce planning, capacity forecasting, productivity analytics, and the development of a robust data governance framework. You will be a strategic partner to Operations and Finance leaders, driving financial discipline, operational efficiency, and data integrity across multiple business lines—including Health and Dental Claims, Plan Design, Sponsor Financial Services, AdminAdvantage, and Plan Member Administration.

Leading a global team of analysts and data stewards, you will champion a culture of performance, innovation, and continuous improvement. Your ability to blend analytical rigor with strategic foresight will be key to optimizing service delivery, enhancing customer experience, and enabling data-driven decision-making.

Position Responsibilities:

• Lead all aspects of Workforce Management, including forecasting, capacity planning, and productivity measurement to ensure optimal resource utilization.

• Oversee the development and delivery of operational reporting, including digital KPIs, service levels, and staffing metrics, underpinned by a strong data governance model.

• Build and maintain trusted partnerships with business unit leaders to align reporting and planning with strategic priorities.

• Inspire and develop a high-performing team of analysts and data professionals, fostering a proactive, insights-driven culture.

• Drive continuous improvement in operational performance through data analysis, benchmarking, and strategic recommendations.

• Collaborate with Finance to develop and maintain a comprehensive financial performance tracker, including unit costing, budget reviews, and benefit realization.

• Establish a structured intake and prioritization model to align reporting and analytics initiatives with business goals.

• Monitor and mitigate concentration risk through data profiling and strategic workforce planning.

• Provide thought leadership on the evolving role of technology in workforce and data management, ensuring the team is equipped to leverage emerging tools and platforms.

Required Qualifications:

• 7–10 years of progressive experience in operations, with a strong focus on workforce management, reporting, and data governance.

• Post-secondary education in Business Administration or a related field is preferred.

Preferred Qualifications:

• Demonstrated expertise in volume forecasting, capacity planning, and productivity analytics within a complex, matrixed organization.

• Proven leadership experience with the ability to influence cross-functional teams and senior stakeholders.

• Exceptional communication skills, with the ability to translate complex data into actionable insights for executive audiences.

• Strong organizational and prioritization skills, with a track record of delivering results under pressure.

• High level of analytical discipline, with a logical and structured approach to problem-solving and data interpretation.

When you join our team:

• We'll empower you to learn and grow the career you want. 

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we'll support you in shaping the future you want to see.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Referenced Salary Location

Working Arrangement

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.