Route Manager

Equal Opportunity Employer

**What is the value of a WM job?**

**The value of a WM job is more than a paycheck.** It’s a way to create opportunities for you and your family. church

**We Are People First**:We foster an environment where all teammates feel welcomed, valued and seen

**We Are Committed to Growth**: Training and progressive opportunities for professional development

**We Are Stable**: Our WM team performs essential and meaningful work.

**We Are Investing in You**: Amazing Medical, Dental & Vision, pension with match, discounted stock options, and more

**Who are we? #WeAreWM**

Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

**I. Job Summary**
Manages collection routes and driver/laborer performance on a daily basis. This role spends 50% of the time on the road and 50% of the time on-site. Early morning start time (M-F) plus every other Saturday (1/2 day)

**II. Essential Duties and Responsibilities**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
- Organizes and schedules all necessary resources required to accomplish activities. Coordinates daily operational needs with Maintenance team.
- Plans, distributes, monitors, and follows-up daily route assignments to ensure customers are serviced per company standards and agreements.
- Manages the end-of-day check-in process, capturing and communicating key service, safety, and equipment issues.
- Monitors driver and laborer time and attendance, minimizing overtime and ensuring that drivers do not exceed limits established by regulatory agencies (e.g., 60 hour rule).
- Reviews weekly demand / volume for routes, determines potential gains from re-routing, and recommends re-routes to the routing specialist.
- Sets and monitors productivity, service, and safety targets for each route and driver.
- Assists with data collection and reporting required for incentive pay programs.
- Promotes a union free atmosphere and where appropriate, establishes collaborative relations with unions.
- Works with functional groups to resolve employee relations and labor relations issues.
- Acquires and coordinates temporary workers assigned to assist drivers on routes.
- Ensures that drivers comply with physicals, drug or alcohol tests, and training required by regulatory agencies.
- Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
- Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.
- Establishes and maintains a clean, safe work environment in compliance with Company/Occupational Safety and Health Administration (OSHA) standards.
- Documents problem fixes and provides instructions to dispatch/service should problems recur.
- Communicates and follows-up on sales opportunities, problems at customer site, DVIR repairs, container swaps, and safety issues reported by drivers.
- Notifies customer service of delivery days for specific areas.
- Ensures set-up errors and missed pickups are reported and resolved.
- Documents and maintains records required by regulatory agencies such as the Department of Transportation.
- Reviews and audits documentation related to route operations on a daily basis (e.g., DVIRs, driver time and attendance, open tickets), following-up where appropriate.

**III. Supervisory Responsibilities**
This job has supervisory responsibilities for Drivers assigned to the position. This includes responsibility for employee performance reviews and feedback, scheduling time off, employee grievances or complaints, pay changes and job responsibilities.

**IV. Qualifications**
The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience
- Education: Associate’s Degree, or in lieu of diploma, High School Diploma, GED or High School Equivalency and two (2) years of relevant work experience work in transportation, logistics, warehousing, or solid waste operations
- Experience: Supervisory/leadership expereince

B. Certificates, Licenses, Registrations or Other Requirements
- Acceptable driving record

C. Other Knowledge, Skills or Abilities Required
- Coaching, routing assessments and leading employees are requirements of the role.

**Benefits**
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability