Service Coordinator

**Title**: Service Coordinator
**Department**: Service
**Location**:Onsite

**About Us**
At Vermeer Canada, we’ve been dedicated to enhancing our customers’ businesses since 2000, driven by our commitment to help build sustainable and responsible communities. We’re a family-oriented company with a deep passion for the Vermeer brand and its products. We strive to create an inclusive environment that values diverse perspectives, allowing everyone to be their authentic selves. We offer industry-leading compensation, benefits, and opportunities for professional growth and development.

**Our Business**
As a full-service heavy equipment dealership with 16 strategically located branches across Canada, Vermeer Canada is committed to helping our customers maximize their business opportunities, increase productivity, and minimize downtime.

**Position Overview**
Are you passionate about developing relationships and influencing the customer’s experience by coordinating service work and communicating throughout the entire process? We’re looking for an organized and personable individual to manage the service process and promote the Vermeer Canada brand through ensuring timely and quality service work.

**What you’ll do**
- Provide front-line assistance to customers on all service issues
- Manage the service process, including work orders, scheduling technicians and communicating with customers
- Obtain required parts from inventory and/or raise purchase requisition
- Assigns technician to perform diagnostic; advises customer as to issue, costs and expected completion
- Prepare estimates of recommended service repairs and present to the customer
- Monitor detail aging/outstanding claims, compares credits received to submitted claims, effects necessary data input and account reconciliations, follows up on short payments/discrepancies, and challenges rejected warranty claims with manufacturer(s), as applicable, ensuring satisfactory conclusions
- Monitor and ensure progress on all service maintenance intervals
- Monitor machine health in Fleet on a consistent basis
- Liaise with factory personnel on service and parts issues and update service reference manuals/ parts guides as needed
- Ensure completion of all factory bulletins
- Authorize warranty write-offs within certain limitations, obtaining prior approval, if necessary
- Close warranty work orders, entering/reconciling technician reports and ensuring the receipt of applicable credits and/or the provisions of any purchase orders
- Convey and project a professional image, ensuring ongoing customer relationships
- Ensure adherence to overall company policies and procedures, with emphasis on health and safety regulations
- Assist the Service Manager, Warranty Coordinator and Parts Representatives as required
- Ensure technician work areas, equipment yard and service reception area are safe and organized

**What we’re looking for**
- Strong organizational and decision-making abilities, with a desire to take initiative and accept responsibility
- Excellent verbal and written communication skills
- Excellent technical, interpersonal and troubleshooting skills
- Ability to maintain a professional presence, ensuring satisfactory resolutions to problems or concerns
- Previous experience with equipment/supplies distribution or service reception functions is an asset
- Heavy Equipment Technician license / Journeyman designation is an asset
- Previous experience with heavy equipment operation is an asset
- Previous experience operating a forklift is an asset

**Travel**

Travel is not expected of this position.

Pay: $50,000.00-$71,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Work Location: In person