Customer Service Coordinator

Customer Service Coordinator

West Lincoln Memorial Hospital - Parking Office Please note this position is not remote
- Part Time - Tuesday/Thursday/Friday 930am-330pm

The Hamilton Health Sciences Volunteer Association (HHSVA) is hiring We are looking for customer focused individuals who are interested in joining our diverse and engaged team.

The HHSVA is a not-for-profit registered charity that donates all proceeds to enhance patient care and quality of life for the Hamilton Health Sciences (HHS) community through the operation of retail and parking facilities within the HHS family of hospitals. Our vision is to provide the best support for patient care. With your help we can do even more to support our vision

Providing great experiences for our staff and customers is at the heart of everything we do. Our employees know they can bring their authentic self to the workplace to create genuine connections with customers and their team mates. No experience? No problem We have a thorough orientation training program to support you in the transition to our workplace. Little availability? No problem We have a variety of shifts that can accommodate most schedules and can work around many of life’s challenges. We know you have a life outside of work and we want you to live it We champion an inclusive, fun and safe work environment. If this is the type of workplace you thrive in, we want to meet you

What can we offer you for as part of the HHSVA team? Competitive wage rates; paid time off work and paid breaks; benefits for staff that work over 20 hours a week; free uniform apparel; employee discount; increases to vacation time based on tenure; extensive rewards and recognition programs; employee and family assistance plan to support all facets of life for you and your family; opportunities for advancement; training and education and so much more In addition, our employees enjoy a workplace where diversity is welcomed and the contributions of each team member is valued.

Since we operate inside a healthcare facility, health clearance is required before joining our team. Part of that health clearance process is providing proof of full vaccination against COVID-19 or providing a documented exemption to be approved by Hamilton Health Sciences.

**Responsibilities**:
Provide excellence in customer service by welcoming our customers in a warm and friendly manner; courteously assist and direct customers.
- Efficiently and effectively assist transient and monthly customers in the selection of parking options. Inform customers of the facility's hours of operation, parking rates, stall availability and other related issues.
- Effectively operate the POS system with mínimal cash variancesResearch the access and account systems to provide information to inquiries.
- Have a thorough knowledge of the facility; client/facility parking policies; automated access software.
- Have a thorough knowledge of the company procedures regarding payment of monthly parking.
- Maintain all Facility logs, manuals and/or binders, files and folders.
- Run data reports from the automated system access software regarding access activity, payment activity.
- Accept monthly and transient (daily) payments and process payments.
- Sell weekly/monthly passes to patients/visitors to patients
- Balance your cash tray before and after each shift- Generate daily, monthly, hourly vouchers using the automated parking system.
- Complete all shift-end daily financial reports and prepare bank deposits.
- Attend to equipment emergencies (ticket jammed; broken gate etc.)
- Emptying and maintaining the internal token machine and external parking gate
- Process internal and external requests and payments for vouchers.
- Retrieve, process daily mail - incoming and outgoing.
- Assist with AR procedures
- Accepting invoice payments
- Prepare cheque requisitions for refunds- Generate reports from the automated parking software
- Reconcile, analyze reports
- Generate spreadsheets using spreadsheet software
- Ensure work stations are clean and free of all debris, non company posters, pictures and/or other non-company items.
- Be reliable to work your scheduled shifts
- Perform other specific duties as directed by the Parking Manager or Parking Operations Manager

**Skills and Qualifications**:

- Grade 12 or equivalent and a minimum 2 years experience in an office environment
- Excellent customer service skills
- Good communication and interpersonal skills
- Ability to utilize available computer programs/software effectively-Microsoft Office/Parking software
- Self motivated and dependable
- Detail oriented, accurate and consistent worker
- Ability to work effectively in a team environment as well as on own initiative, with mínimal supervision
- Cash handling experience