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Veterinary Receptionist

2 weeks ago

Vancouver, Canada Canada West Veterinary Specialists Full time

**WHY JOIN US?**

Canada West Veterinary Specialists is an exciting full-service multi-disciplinary specialty referral practice with a dedicated 24-hour ERCC service.

At Canada West, you can look forward to being part of a highly dynamic and supportive team, continuous learning, and exposure to unique cases within a specialty environment.

**BENEFITS**:

- We grow together with our monthly in-house Continuing Education presentations
- Subsidized extended health benefits
- 5 paid sick days per year
- Uniform allowance
- Wellness Spending account
- We believe in your well-being and provide a company sponsored Employee Assistance Program (EAP) enabling access to caring professionals that can help access support related to fitness, physical health and mental well-being programs.
- We provide employer paid Pet insurance to our employees.
- We believe in recognizing our staff with an anniversary recognition program.
- We have a profit-sharing program to recognize our staff’s contributions for our success.
- We have fun together with our hospital sponsored social events like; having Food Trucks visit us onsite, Halloween pumpkin carving contests, Annual Christmas Party, Pub Nights, etc.

**Job Summary**

Our client service team is responsible for providing the highest level of care to our patients, clients and referring veterinarians. Being the central contact for the hospital, our client services team ensures the hospital is represented in a positive and professional manner. We are seeking an additional team member that enjoys going above and beyond for clients, is eager to learn and develop in the veterinary industry, and thrives in a past-faced environment.

**SUMMARY OF RESPONSIBILITIES**
- Greet and offer assistance to clients during the admission and discharge process.
- Answer telephone inquiries and direct calls appropriately.
- Facilitate efficient communication between clients, referring veterinarians, and the hospital team.
- Cash handling and receiving payments from clients.
- Processing insurance claims.
- Willing to go above and beyond to exceed clients’ expectations.
- Ensure work area is kept clean and tidy at all times.
- Complete other administrative / reception duties as assigned.

**QUALIFICATIONS AND EXPERIENCE**
- Previous reception experience is required.
- Graduate of an accredited program for veterinary assistants and receptionists is preferred.
- Experience with Veterinary software programs an asset
- If contacted for the role, you will receive a full job description that includes a full list of duties and responsibilities._

**SKILLS**
- Proven ability to adapt quickly, respond to, and resolve emergency situations
- Excellent verbal and written communication skills
- Passionate about delivering excellent client service
- Models the highest level of professionalism and confidentiality
- Exceptional organizational skills and show ability to multi-task and establish priorities
- Ability to reflect compassion and empathy for clients in stressful situations.

**WORKING HOURS**
- Reception is open 7 days a week
- Start times range from 7:00 am to 10:00 am and Reception closes at 8:00 pm

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 10 hour shift
- Weekend availability