Veterinary Assistant/receptionist

**Craving a better work-life balance? We’ve got you covered**

At _North West Veterinary Dermatology Services_, your weekends belong to _you_ — because we believe that time to recharge is just as important as the work you do.

We’re a thriving, fast-paced group of veterinary dermatology specialists, and we are looking for several **assistants** and a **receptionist** with variable start dates to join our dedicated team at our **Vancouver clinic**. Two of which are maternity leave positions: one assistant position and one receptionist, and one permanent full-time assistant position.

If you're someone who values a positive, collaborative work environment and takes pride in supporting a team that shares clear goals and a strong vision — we’d love to hear from you

**Company Benefits**
- Monday to Friday schedule, 1 or 2 evening shifts per week (8p.m.)
- We are closed on all weekends and statutory holidays
- Competitive compensation package
- 2 weeks paid vacation to start, 3 weeks paid on 3rd anniversary, 4 weeks paid on 5th anniversary
- Additional unpaid vacation available
- Extended health, dental and vision care
- Uniform allowance
- Staff discount
- Company events and lunches
- No emergencies or euthanasia

**What We’re Looking For**
We’re searching for someone who:

- **Loves connecting with people**- You’re friendly, approachable, and genuinely enjoy helping clients.
- **Brings a positive attitude** - You stay upbeat, even on busy days, and contribute to a supportive work environment.
- **Has a sharp eye for detail** - You catch the small things that make a big difference in delivering exceptional service.
- **Carries themselves with confidence and compassion** - You’re both professional and kind, with a polished, approachable presence.
- **Is dependable and team-oriented** - You show up, pitch in, and support your teammates.

**Your Role as an Assistant**
Your day-to-day responsibilities will include:

- **Assisting veterinarians** during exams and procedures - Prepare exam rooms and treatment areas.
- **Cleaning and sterilizing equipment** and maintain a clean clinic environment.
- **Performing low stress patient handling** to ensure the safety of both the pet, your colleagues, and yourself.
- **Preparing and filling prescriptions** with accuracy.
- **Preparing patient samples** for laboratory analysis.
- **Maintaining accurate client and patient records** using our practice management software — attention to detail is a must.

**Your Role as a Receptionist**
Your day-to-day responsibilities will include:

- **Creating a warm, welcoming environment for both clients and their pets**— your friendly demeanor sets the tone for every visit.
- **Handling incoming calls**with professionalism and care, providing accurate information and support.
- **Scheduling and tracking appointments**, while following up as needed to keep things running smoothly.
- **Maintaining accurate client and patient records**using our practice management software — attention to detail is a must.
- **Processing payments and managing the cash register,** ensuring every transaction is handled accurately and efficiently.

**Qualifications**
- A **Veterinary Office Assistant** or **Medical Office Assistant certificate** or previous experience in a veterinary clinic setting is preferred.
- Basic computer skills and comfort working with digital tools in a fast-paced environment.
- Experience with Cornerstone software is preferred for keeping records organized and efficient.

**Ready to Join Our Team?**
- Please note: We kindly ask that you do not call or visit the clinic regarding this position._

We sincerely thank all applicants for their interest. Only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent, Fixed term contract

Pay: $21.00-$28.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Dental care
- Extended health care
- Paid time off
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What is your highest level of education achieved?

**Experience**:

- Customer service: 1 year (required)
- Veterinary industry: 1 year (required)

**Language**:

- Fluent English (required)

Work Location: In person