Service Coordinator/administrator
6 days ago
A liaison between the Sales Representatives and the Customer to ensure customer satisfaction and solutions to any issues that may arise regarding product warranty.
Duties would include
- Answers customer calls in a timely manner and address customer concerns with respect to product delivery
- Record all customer information and claims in SalesForce
- Order service parts and product necessary to ensure Service Department runs smoothly
- Perform necessary administrative tasks as required including entering packing slips and billing information into SalesForce
REQUIRED QUALIFICATIONS:
- DEC (Diploma of College studies) preferred
- Must be proficient in Microsoft and Outlook
- Previous experience in scheduling in the construction industry is preferred
- High attention to detail is a must
- Strong communication and customer service skills and be able to take ownership of tasks
- Be a team player, reliable and able to take instructions and respond to management
**Salary**: $40,000.00-$43,000.00 per year
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Nepean, ON K2E 7X7: reliably commute or plan to relocate before starting work (required)
**Education**:
- AEC / DEP or Skilled Trade Certificate (preferred)
**Experience**:
- Front desk: 1 year (required)
- Administrative experience: 1 year (required)
Work Location: In person
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