Client Services Coordinator

1 week ago

Nepean, Canada Access Healthcare Services Inc. Full time

**Access Healthcare Services Inc. is looking to hire a Full Time Client Service Coordinator to join our dynamic team.**

**Responsibilities may include but are not limited to**:

- Exceptional organizational skills to manage incoming calls, respond to customer with a courteous and respectful manner, record and follow up on all customer requests in a timely manner, report appropriately to whom the message is to be given
- Primary communication liaison between customers, clients, members of the client services team as well as other healthcare professionals and businesses outside of our organization.
- Coordinating and communicating with field employees, leaders, managers, activities to ensure continuity of client care
- Confidentiality of client, employee, company and external businesses’ information and follow organizational procedures at all times
- Participate in client satisfaction initiatives that continuously improve quality levels within the organization
- Must demonstrate a strong attention to details and the ability to balance multiple demands simultaneously
- Responsible for answering inbound telephone calls and when appropriate documenting any client issues. Other duties may be required including administrative and general office duties
- Act as primary communication liaison for all calls
- Answer questions related to any private inquiry care that come in as per policy
- Other duties may be required including administrative, cleaning, general office duties and further as requested
- Excellent communication and customer service skills
- Experience with AlayaCare an asset
- Ability to prioritize and multi-task to meet tight deadlines
- Experience with MS Word, Excel, and Outlook
- Experience in Home healthcare and Scheduling program an asset
- Ability to demonstrate excellent telephone etiquette
- Capable of organizing and inputting large amounts of data with accuracy
- Flexibility and willingness to assist with sick calls
- Must be able to work every 2nd weekend evenings and nights
- Able to work independently
- Bilingualism is required
- Cultural education and experience
- Able to follow direction
- Multi-tasking ability
- Ability to stand, bend, squat, kneel and reach freely; able to freely lift up to 35 pounds

**Qualifications**:

- College Diploma in General Office or Business Administration an asset
- 1 year of Office Experience Required
- Course in Medical Terminology would be a great asset
- Clear communication in both English and French

We thank everyone for their interest in this position and will contact those who best meet the qualifications to set up an interview.

Work remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: $18.50-$24.00 per hour

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay

**Experience**:

- customer service: 1 year (preferred)
- Home and Community Healthcare: 1 year (preferred)
- Scheduling in a Healthcare Setting: 1 year (preferred)

**Language**:

- French (preferred)

Work Location: One location

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