Office Manager

2 days ago

Nepean, Canada CFT Group Full time

**CFT Group | Office Manager**

**About Us**:
At CFT Group, we offer a variety of responsible strategies that support the reusing, reducing and recycling of materials that are sustainable to our planet, and future. Our lines of business include: Recycling, Transport, Auto Sales, Demolition, Bins and Storage. Together we provide our customers with complete solutions to manage and dispose of their materials (primarily metal). We are a business in rapid expansion and are constantly looking for free thinking, hard working and creatively driven people to join our CFT family. Excellent customer service is our business and our people are what make it all happen.

**Key Responsibilities**:
Managing call center employees:

- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way

Office management duties including but not limited to:

- Office cleanliness
- Office schedule management
- Office supplies order management & inventory
- Office keycard access tracking, assignments & inventory
- Tending to common spaces such as kitchen & boardroom
- Managing guests & meetings within the office
- Assisting and triaging IT requests for office
- Bilingual (English/French) mandatory
- Strong and effective verbal communication skills
- Previous experience in a customer support role
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multitask, set priorities and manage time effectively
- High school diploma or equivalent

**Salary**: $40,000.00-$50,000.00 per year

**Benefits**:

- Dental care
- Extended health care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Nepean, ON K2G 4N4: reliably commute or plan to relocate before starting work (required)

**Language**:

- English & French? (required)

Work Location: In person

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