Application Production Support
2 weeks ago
**Job Title: Application Production Support - Governance** **Duration: 12 Months Contract on T4 (Possibility of extension)** **Location: Montreal, QC** **Responsibilities**: **Governance & Controls**: - Significantly contribute to governance and control area for the department (Global Banking, ALM Treasury, Functions). - Ensure that the standard operating procedures are updated and maintained along with their associated controls, and their implementation; - Work on tasks related to Risk and Controls framework development and BAU assessments, Ensure the Bank policies are applied and all teams comply to same - Ensure the department is audit ready at all times. Be prepared to Represent or assist the representative of the department in all internal and external audits; **Project mngmt. & budgeting**: - Assist in centralizing all incoming projects (Change the Bank) for the platform, and manage deliverables from the team; - If necessary, be hands on and eventually play a Project Manager role for any of the projects - Lead ongoing transformation and continuous process improvement initiatives to improve quality, mitigate operational risk and optimize expense - Assist in the budget preparation exercises for the department, and track invoices and other expenses; **Mngmt. Reporting**: - Identify and streamline KPIs and reporting needs. Generate scorecards/ dashboards for management and business reporting - Ensure quick meaningful Metric/periodic report/snapshots generation that ease and drive MGMT decisions - Centralize the reporting structure for governance, controls, projects, reports etc. and ensure its maintainability - Assist in the preparation of management committees - OpCos, governance forums, project committees, etc. **IT Continuity**: - Oversee IT continuity exercises for the department and ensure that its recordkeeping is maintained in line with controls **Others** - Own, execute and report the Top-Down activities ITP Management instructs to implement through the APS head of GB, ALMT and Functions - Organize and monitor the activity and interaction of the Team aligned with a "client-focused, simple and clear, collaborative and efficient approach” - Oversee and evaluate customer feedback to develop quality improvement processes **Strengths And Skills**: - Experience in Production support role - Good knowledge of ITIL processes and frameworks - Significant experience with processes like incident, change problem and release mgmt. - Experience in gathering data and generating reports/graphs with tools like ServiceNow - Hands on with MS Office tools for reporting and presentations - Experience with data warehousing and reporting technologies - Good infrastructure knowledge - Linux, Windows, Cloud computing, replication, architecture - Excellent communication skills, interacting with users, IT and stakeholders - Experience in the banking sector, with an understanding of regulatory obligations is a strong plus - Ability to take initiatives (make proposals and drive them to completion) - Organizational skills (being proactive) **Job Type**: Fixed term contract Contract length: 12 months Pay: $60.00-$65.00 per hour Expected hours: 8 per week Schedule: - 8 hour shift - Day shift - Monday to Friday - Morning shift Work Location: In person
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Application Production Support
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Montréal, Canada BNP Paribas Full timeIn a changing world, unprecedented challenges require unmatched talent. Join one of Montreal's Top Employers in 2025. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be...
