Program Receptionist

**About the Job**:
Reporting to the Program Manager, the Receptionist will be responsible for greeting and welcoming residents, community members and external guests as the first point of contact to the program and directing them to the appropriate resources. They will answer, screen, and forward incoming calls and perform other similar administrative tasks.

They will operate within a transitional housing program and community center that is focused on providing services to youth between the ages of 16-24 who are at risk of homelessness.

**Duties and Responsibilities**:

- Greet and register community members, external visitors, new residents and staff in a professional manner
- Answer and direct incoming telephone calls to their appropriate resources
- Process, receive, and distribute incoming mail and faxes
- Maintain on-site inventory list and process requests for office supplies
- Update and maintain telephone directories, files, and spreadsheets
- Observance/monitoring of camera/surveillance system
- Reserve and set up meeting rooms
- Provide training support to staff on backup reception responsibilities
- Provide technical support and training on office equipment to staff
- Understand and be able to integrate a philosophy of client-centered care into daily responsibilities
- Demonstrate a strong commitment to quality care and service delivery based on SHIP’s Mission and Values
- Ensure appropriate records are kept and ensure that statistical information is maintained as per agency standards
- Adhere to the agency Health & Safety Program and the Client Safety Framework in the promotion of client safety
- Perform additional duties as required/delegated by Management
- Perform additional duties as required/delegated

**Qualifications**:

- Post-secondary education in Business Administration, Human Services of Social Services
- +1 years experience supporting youth and/or the homeless population
- Previous experience working in a non-profit agency
- Demonstrated understanding of customer service and punctuality
- Knowledge of MS Suite (Word, Excel, Power Point and Outlook)
- Valid Certification in First Aid & CPR
- Training in ASIST and CPI

Hours are Saturdays & Sundays 11am-7pm

**About Us**

Services and Housing In the Province (**SHIP**) is a Provincial leader in the broader public sector that builds strategic partnerships and programs that support the fundamental rights for Housing and Health Services throughout the Peel Region, Dufferin County, Region of Waterloo and surrounding areas.

Our commitment to increase quality of life through health services and housing supports that promote mental and physical health and wellness is at the forefront of every employee we hire. We value compassion, hope, inclusiveness, respect, and professionalism.

Our organization has supported the region for over 35 years and employs over 300 passionately engaged employees ranging from office administration, nurses, and service health specialists to housing specialists all dedicated to the community, clients, and families.

**Accessibility**

SHIP commits to ensuring that our organization is an equitable, diverse, and inclusive workplace that reflects our values as an organization and the diversity of those we serve. We are committed to providing equal opportunities to everyone and accept applicants from all backgrounds.

As an Organization, we strive to be equitable and inclusive in all that we do. Equity is a core value and we are committed to providing an inclusive selection process. We encourage applicants from equity-deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities, and others who will contribute to and enrich the organization and its values. We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. When contacted for a job opportunity, please advise the People & Culture Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005, and the Ontario Human Rights Code to ensure you have access to a fair and equitable process

We strongly encourage all staff to acquire the seasonal Influenza vaccine and COVID vaccine based on Public Health recommendations. There may be occasions, based on risk and community safety, where SHIP may mandate vaccinations as a condition of employment.

**Application Instructions**

**Why Work For Us?**

**Work-Life Balance**

SHIP believes a healthy work-life balance is essential for both professional success and personal well-being. We strive to create a company culture that values and supports the well-being of our employees, while also pushing innovation in our organization

**Our Vision**
Quality Housing, Quality Services, Quality Lives

**Our Mission**
To increase quality of life through health services and housing supports that promote mental and physical health and wellness

**Our Culture**
Leader and