Receptionist

**RECEPTIONIST**

**Permanent Casual Position**

**Mississauga Site**

**Work Arrangement: On-site**

**Position Summary**:
ErinoakKids is currently seeking an enthusiastic individual to fill the role of Receptionist. Reporting to the Site Supervisor, the Receptionist acts as a first point of contact for our clients and your personal, attitude, organizational and problem solving skills influence a client’s impression and experience with the organization.

**Key Responsibilities**:

- Responds to client and general inquires in person and by telephone, and directs client issues or concerns appropriately following organizational policy;
- Enters, attends, and edits client appointments in Meditech, as required;
- Books clients for workshops and groups;
- Runs various reports in Meditech, as required;
- Produces and mails “no show” letters, as required;
- Responsible for overall ingoing/outgoing mail distribution for the site;
- Maintains a safe, clean, and organized reception area;
- Supports any emergency procedures as per organizational policy;
- Lock and secure the building at end of shift;
- Must be available to work any shifts Monday to Friday between 7:45am to 7:30pm;
- Must be willing to travel to our 3 sites; Brampton, Halton and Mississauga, as required.

**Qualifications**:

- Minimum 2 years of experience in a similar role;
- A college diploma in a related field is an asset;
- Proficient knowledge of office equipment (postage meter machines, fax machines, photocopier and multi-line telephone systems);
- Excellent interpersonal and communication skills;
- High attention to detail with the ability to work independently;
- Able to problem-solve effectively to meet the requests and needs of clients and staff;
- Able to resolve issues in a timely manner using good judgment;
- Demonstrated proficiency with MS Office products;
- Working knowledge of Meditech information systems is an asset;
- Bilingualism in French and English is an asset.

**About ErinoakKids**:
ErinoakKids is Ontario’s largest children’s treatment centre - serving nearly 17,000 children with disabilities and their families each year. ErinoakKids provides a broad range of medical, therapeutic and support services to children and youth with physical and developmental disabilities, autism, communication disorders and children who are deaf or blind.

**Why Join ErinoakKids**:

- Competitive salary, vacation and benefit plan which includes Health and Dental options
- Healthcare of Ontario Pension Plan (HOOPP)
- Travel reimbursement across various site
- Referral program that rewards you for bringing in top talent
- Wellness Programs - Employee Assistance Program / People Connect
- Commitment to growing and developing your career through ongoing training and mentorship

**Commitment to Diversity, Equity, Inclusion and Accessibility**:

- ErinoakKids is committed to cultivating a culture of diversity, equity and inclusion (DEI). Through our hiring practices, we strive to build a workforce that is reflective of the diverse client population and communities we serve. We embrace and appreciate the unique differences, life experiences, knowledge, talent, capabilities and perspectives that our employees bring to their work and that contributes to our culture, reputation and achievements. Our differences unite and inspire us to work together to support our mission to help children and youth with physical, developmental and communication disabilities achieve optimal levels of independence, learning, health and well-being._
- ErinoakKids is an equal opportunity employer, dedicated to providing an inclusive and barrier free experience to applicants’ with accessibility needs. Requests for accommodation can be made at any stage during the recruitment process. Applicants who require accommodations for disabilities or other specific grounds need to make their needs known in advance to Human Resources._

**Job Types**: Permanent, Casual

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care

Work Location: In person