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Hospitality Supervisor

3 weeks ago

NiagaraontheLake, Canada Andrew Peller Limited Full time

#BeExtraordinary

At Andrew Peller Limited (APL), we deliver the perfect brand experience for every lifestyle, occasion, and generation. Through collaboration, open communication, honesty, drive to win, and accountability, we inspire teammates to be extraordinary every day.

Who We Are

We are one of Canada's largest and oldest wine companies with a rich heritage in quality winemaking.

We produce some of Canada's most recognized brands and offer our teammates a challenging and rewarding employment experience.

We are currently seeking a Hospitality Supervisor to join our Restaurant management team at Trius Winery

This role focuses on creating memorable guest experiences and achieving daily sales targets for wine and Wine Club sales within the restaurant and tasting pavilion. This role motivates and mentor’s property Servers to achieve/exceed all assigned business targets and is regularly called upon to execute opening and closing of the restaurant and tasting pavilion.

There will be a requirement to work flexible hours including evenings and weekends to support tastings/dining experiences/functions/events when necessary.

**We are looking for a teammate with**

  • A positive attitude & strong ‘on-stage’ demeanor.
  • Demonstrated excellence in hospitality with great attention to detail.
  • Restaurant experience, including operation of a point of sale system and reservation system.
  • An interest in food and wine pairing & the wine industry.
  • Supervisory experience an asset.
  • Wine knowledge an asset.
  • Smart Serve certified.
  • Service experience an asset.

We are currently recruiting for a Front of House Hospitality Supervisor to work at Trius Winery We are looking for teammates who are passionate about creating world class customer experiences for our guests. In this role you are a member of the restaurant/hospitality team and will be responsible for keeping operations running smoothly, addressing customer service concerns and clearly communicating with the management team.

The Opportunity

  • Full time hours in peak season
  • Competitive hourly rate plus gratuities
  • Employee gift card to be used on products, restaurant or experiences
  • Benefit eligibility after 6 months
  • Access to our Employees Assistance Program, Learning Library and Development Seminars
  • Incentives based on wine clubs sold
  • Best in class wine education program

The Role

  • You will be on the floor, customer facing, supporting restaurant operations including providing support to the front line team as needed and supporting as Manager on Duty when the Manager and Assistant Manager are not on the floor.

- You will assist Front of House restaurant management team with

  • Opening and closing duties/responsibilities, leading pre-shift meetings, ensuring menus are prepared and current, supervising/delegating events, providing coaching and leadership to the restaurant team, responding effectively to guest requests/complaints
  • Motivating team members to achieve assigned targets/incentive opportunities
  • Daily maintenance of restaurant expenditures and inventory
  • Oversee and assist with meeting and function setups and takedowns
  • Successful execution of events and functions
  • New team member onboarding to ensure alignment with Standards of Service for all food and beverage experiences
  • You will contribute to the overall teams Wine Club sales targets
  • You will help drive sales through guest transaction (including up-selling)
  • You will ensure a Safe and Healthy Work Environment

The Qualifications

  • 1 year of Restaurant Supervisory experience
  • Smart Serve Certification
  • Ability to recognize when guests and team members would benefit from support and assistance; contributing to others' initiatives without having to be asked
  • Experience working with POS, reservation system, restaurant systems and handling cash
  • Strong communication skills; high attention to detail

We are conducting an internal and external search simultaneously. We wish to thank all applicants for their interest; only those applicants selected for an interview will be contacted.

**Accommodation**

**Equal Opportunity Employment**

At Andrew Peller Limited, we are committed to creating and celebrating a culture of Diversity, Equity, Inclusion and Belonging. We are an equal opportunity employer committed to ensuring every person has a right to equal treatment with respect to employment without discrimination or harassment because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.