Housekeeping Supervisor

3 days ago

NiagaraontheLake, Canada Vintage Hotels Full time

Queens Landing is currently looking for a Housekeeping Supervisor to join their growing team

Situated in the downtown of Niagara-on-the-Lake, this is an excellent opportunity to gain experience within our luxury boutique of hotels

**What you'll be doing**:

- Providing personalized and exceptional guest service at every given opportunity.
- Assists the Executive Housekeeper to ensure all rooms, public areas (and Spa for applicable properties) are clean and maintained in good operating order.
- Supervises Housekeeping Team Members to ensure duties are performed consistent with standard operating procedures.
- Monitors rooms on a regular basis to ensure that they are clean according to standards.
- Checks rooms prior to Guest check-in to ensure they are ready for Guests with respect to amenities, supplies and appropriate tidiness/cleanliness.
- Checks to ensure that all equipment is operating and if not, reports to maintenance to repair or replace if required.
- Ensures that all Guests’ special requests are fulfilled pertaining to room set up.
- Assists Executive Housekeeper with scheduling of Team members, reporting of payroll hours, Team Member concerns, coaching, inventories, uniform use and inventory control, etc.
- Ensures that all cleaning supplies are in stock and Room Attendants have their supply of cleaners daily.
- Maintains Lost and Found program as required through tracking items, calling Guests, writing to Guests and checking for items left.
- Assists Room Attendants with cleaning if schedule is behind.
- Having a thorough knowledge of Lais Hotel Properties’ products and services.
- Suggesting additional products and services meeting our Guests’ specific preferences.
- Assessing Guests’ individual needs to meet standards for additional products and services.
- Actively seeking ways to meet Guests’ product or service needs.

**What you'll bring to the team**:

- Computer skills an asset.
- 3-5 years hospitality industry through experience.
- Previous up-selling and/or sales experience is considered an asset.
- Excellent organizational, communication and time management skills
- Ethical and honest

**What's in it for you**:

- Benefits after three months
- RRSP Matching
- Free Meals
- Career advancement opportunities
- A tenured and supportive team
- Company social events
- Discounts on hotel stays, restaurant visits, spa treatments and services.
- While we welcome all applicants, only those selected for an interview will be contacted._

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Discounted or free food
- Employee assistance program
- Paid time off

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

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