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Customer Account Manager

3 weeks ago

Woodbridge, Canada ASSA ABLOY Full time

Are you looking for an opportunity to utilize your customer service background while working for a global industry leader?

If you answered yes to these questions, we should talk

Fleming Baron (an ASSA ABLOY company) is growing We are adding a Customer Account Manager to our team located in Woodbridge, Ontario.

**What will you be doing as our Customer Account Manager?**

You will work on the Customer Service team and be responsible for supporting our customers end to end through the full order cycle, from order entry to post-invoice inquiries. You’ll develop strong relationships with Customers, Sales and support departments to provide an excellent customer experience, supporting future growth and lasting success with our customers.

**You will also**:

- Provide exceptional support for customers in a technical product environment, including customer inquiries, pricing and discounts inquiries, order entry and order follow up and support after sales inquiries
- Review orders for product and pricing accuracy and reach out to customers to ensure the accuracy of the order and suggest alternatives to meet customer requirements
- Build strong relationships and understanding with customers, sales, teammates and support departments to ensure customer requirements are satisfied consistently
- Act as the customer advocate within Fleming and Baron and provide timely and accurate updates to customers, sales and internal departments
- Work in partnership with sales team to help drive sales growth and uncover new opportunities with the customers
- Other responsibilities as required

**THE SKILLS AND EXPERIENCE YOU NEED**:

- 3+ years as an Account Manager supporting custom products
- University degree or technology related diploma
- Strong knowledge of customer service principles and practices
- Manufacturing and/or Building Material products knowledge is an asset
- Proven ability to provide excellent support for customers in a fast-paced environment
- Enjoy learning technical products and providing technical support and guidance for customers
- Experience working successfully in a B2B environment
- Excellent ability to communicate and work successfully within a team
- Thrive in a role that requires the ability to troubleshoot, take initiative and implement processes and actions to resolve issues
- Build positive relationships and handle conflict resolution and build credibility internally and externally

**PHYSICAL DEMANDS AND WORKING CONDITIONS**:

- Manufacturing/industrial environment; some dust and noise
- Ability to navigate through the manufacturing facility on an occasional basis (155,000 sq ft)

Let’s create a safer and more open world - together

AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

LI-SM1

**We are the ASSA ABLOY Group**
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.

As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.